2015
Bachelor of Science in Information Technology
Quezon City Polytechnic University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Lead Generation
Certificates
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My Experience and Education
2017
-
2022
Maynilad Water Services Inc.
(BA Specialist)
-Handles all customer concerns and coordinates with other offices regarding specific complaints and requests; provides customer feedback on status of concerns.
-Generates job orders from the system, evaluates all returned investigation results, and updates and closes issues/cases in customer service information system (CSIS)/ workflow management system (WMS)/ Anti-Illegal System (AIS).
-Receives, evaluates and processes all application for water service connection (WSC). Updates customer records in -Systems Applications and Products (SAP).
-Prepares daily ,weekly and monthly reports and collection.
- Prepares special closing order by extracting the list of billings and verifying accounts with 61 days arrears to improve collection efficiency.
2016
-
2017
Maynilad Water Services inc
(NRW Specialist)
-Monitors contractor's accomplishment.
-Receives and evaluates all documents from
contractors' accomplishment reports, etc.
-Prepare daily and monthly reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.