2014
Bachelor of Science in Hospitality Management
Asian College of Technology
More Info About Me
I'm a highly motivated professional with more than 6 years’ experience in BPO industry, and I'm currently really eager to learn more about the world of freelancing. I enjoy pushing myself, especially in an area or profession with which I'm unfamiliar, to see how far I can go in terms of accomplishments.
My Skills and Competencies
Customer Service
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2022
Concentrix CVG Philippines, Inc.
(Advisor II, Sales)
• Assisted in fulfillment of customer orders placed in person, online and by telephone and resolved customer queries over phone and/or chat.
• Oversaw customer account inquiries, built rapport with customers, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention with diplomacy and acknowledgement.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Established warm and friendly rapport through courteous and professional communications whilst interacting with customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions by phone, and/or live chat.
• Input customer information, call notes, and personal data onto internal database and handled confidential and sensitive data with discretion, reducing of fraud and theft.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
• Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
2015
-
2016
Zamin Foreign Exchange
(Cashier)
• Handled high-volume cash transactions using Point Of Sale (POS) systems efficiently, prepared daily cash deposits to move funds to financial institution, completed daily records updates to track sales and accurate payment totals and maintained neat and cleaned shop floor and storage areas.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries and calculated and provided accurate change to customers after transactions.
• Trained new team members in cash register operation, stock procedures and customer service.
2013
-
2015
Cebu Arches Dev. Corp (McDonald’s
(Service Crew)
• Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
• Greeted customers with a warm and friendly welcome when entering the establishment, took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
• Stayed strictly within food hygiene regulations, safely procedures and sanitary requirements while preparing and serving food.
• Followed waste disposal procedures in disposing of harmful or hazardous substances to prevent injury or harm to staff or clients and kept workshop clean and tidy, especially to ensure the safety of team members and visitors.
• Processed payments from customers, returning accurate change and issuing receipts for transaction tracking purposes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.