Negros Oriental State University (NORSU) - Main Campus
• Make calls to providers to follow up on requests for medical, billing, radiology records and even with an affidavit.
• Complete the daily/weekly quotas and expectations set out by leads and clients.
• Document all correspondences received via email, fax and mails with medical providers and clients.
• Meet daily and weekly performance standards.
• Manage relationships and requests from providers.
• Process medical, billing, radiology records as they come in to make them available to the law firm.
• Coordinate work efforts with our account managers.
• Keep confidentiality of patient’s records and comply with all local, state, and federal laws.
• Dumaguete Business Park, South Road Calindagan, Dumaguete City 6200
• Focus on proactively resolving providers questions and concerns using computer-based resources to find answers.
• Guide providers with their healthcare needs by explaining eligibility, benefits and solving claim concerns.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.