2017
Bachelor of Science in Accountancy
Stella Maris College - Oroquieta
More Info About Me
With 6 years of progressive experience in the BPO industry, I've spent 3 years as a customer service team leader, refining my skills in team management, customer satisfaction, and operational efficiency. Additionally, I bring experience as an executive assistant, specializing in Facebook Marketplace listing inquiries, Rentfaster.ca, bookkeeping, data entry, inbox and calendar management, travel support, and data collection. My meticulous attention to detail, coupled with a strong commitment to excellence, ensures optimal results in every task undertake.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2024
Athena
(Executive Assistant)
Supported CEO with email management, calendar scheduling, and travel
coordination, ensuring efficient executive operations.
Managed projects from inception to completion, collaborating with
contractors to meet deadlines and project goals.
Handled inquiries and communications on Facebook Marketplace and
RentFaster, providing timely and professional responses.
Processed tenant applications, ensuring accuracy and confidentiality
throughout the process.
Followed up with trade partners and tenants to ensure effective
communication and resolution of issues.
Performed bookkeeping tasks, maintaining accurate financial records and
transactions.
Managed files and documentation, ensuring organized and easily accessible
records.
2020
-
2023
Accenture Inc
(Customer Service and Sales Team Leader)
Led a sales team to consistently exceed quarterly targets, driving significant
revenue growth.
Implemented customer service strategies that substantially improved
Customer Satisfaction Scores (CSAT).
Developed and executed a training program that enhanced team sales skills,
resulting in higher conversion rates.
Spearheaded initiatives to enhance Net Promoter Score (NPS) through
targeted customer feedback and loyalty programs.
2019
-
2020
Accenture Inc.
(Subject Matter Expert)
Developed and implemented a comprehensive training program that improved
team competency by 30%, leading to higher performance and reduced errors.
Led a cross-functional team to streamline processes, resulting in a 25% > >
reduction in project completion time.
Provided expert guidance on critical projects, contributing to a 20% increase
in client satisfaction and retention.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.