My name is CK. I have over a year of experience in content moderation where I responsible for moderating and reviewing user generated contents. I was well versed in document processing, researching and client & customer service. I was also a customer service representative and my responsibilities were assisting customers with placing orders, resolving their complaints and issues, and provide detailed information about our products and services. My recent job was a HR Reliever in a hospitality environment and I assisted in screening resumes, scheduling interview and initial applicant communication.
Far Eastern University
This is a volunteer experience as a receptionist in a law firm and my work was to provide secretarial support to attorneys and paralegals— including, but not limited to, typing letters, memos, drafted detailed messages from clients and other correspondences.
Familiarity with and experience in user moderation in a digital/online environment, including experience working with machine tagging and server web page of Discord.
I responded promptly and professionally to customer inquiries via phone, email, or social media; provided detailed information about food products and services; assisted customers with placing orders, offering feedback, and resolving complaints or issues; promoted awareness of initiatives, including educational content and promotional offers; and collected customer feedback to report insights to the campaign team for continuous improvement.
I helped with HR-related events, training, and orientations when required; provided support with HR documents, filing, and record-keeping; encoded employee data into HR systems and spreadsheets; assisted in organizing job fairs and recruitment events; and supported recruitment activities such as screening resumes, scheduling interviews, and initial applicant communication.
Responded promptly to inquiries, provided info, assisted with orders, and reported feedback for improvement.
Assisted with HR events, docs, data entry, job fairs, and recruitment including screening resumes and scheduling intervi
Managing and moderating conversations, removing spam, offensive content, or any other inappropriate material.
Evaluating user-generated content, remove or flag violative contents, analyze trends and patterns.