2022
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Cavite State University
More Info About Me
Hi! I’m Chanel Yuki S. Fortes. My friends call me Yuki.
I took Bachelor of Science in Information Technology and I am a consistent Dean's Lister. For the past 7 years, I worked as a Customer Service Representative for various clients from United States. I was often given commendations for my performance.
I am resourceful and a hardworking freelancer. I am also creative, confident, independent, has strong attention to details and can easily adapt to changes. I can work under pressure and is open for new learning opportunities to improve my skills and the quality of my work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
SEO Specialist
Video Editor
Certificates
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My Experience and Education
2020
-
2022
INSTA-ANSWER SERVICES LLC.
(INVESTMENT CUSTOMER SERVICE REPRESENTATIVE)
• Receiving inbound calls regarding their inquiry about Legacy Research Group services, guides for the investment recommendations and account changes
• Doing outbound calls for scheduled, pending or failed sales order from our website
• Answering general email Inquiries regarding our services
• Saving our customers from cancelling their service
2016
-
2020
RMS COLLECT PHILS., INC.
(TELECOMMUNICATION CUSTOMER SERVICE REPRESENTATIVE)
• Receiving inbound calls regarding BGIS (Billing, General Inquiry and Sales)
• Doing outbound calls for scheduled, pending or failed sales order from their previous transaction with us
• Performing basic troubleshooting that guides our customers regarding their device and services
• Doing outbound calls to welcome our newly signed up customers and checking their experience for the first 7 days of their service with us.
• Answering general email Inquiries regarding our services
• Saving our customers from cancelling their service
2015
-
2016
TELEPHILIPPINES INC.
(HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE)
• Receiving inbound calls from our members regarding general inquiries and account changes
• Doing outbound Calls for follow up regarding pending changes on member’s account
• Locating the nearest pharmacy to our member’s residence
2015
-
2015
GREENKRAFT CORPORATION
(Shipping Documentary Clerk/Encoder)
• Encoding and filing the outgoing receipts into the system.
• Balancing the stocks of the finished goods warehouse.
• Handling emails for our department
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Video Editor
A video editor makes production and/or post-production changes to a film.
Graphic Designer
Process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.