2010
Bachelor of Science in Nursing
Luna Goco Colleges, Inc
About Me
As an accomplished and detail-oriented Customer Care Professional, I bring over 7 years of extensive experience to the table in identifying and catering to the diverse needs of customers. I have a proven track record of delivering effective solutions to problems, whether working independently or as part of a team. My ability to actively listen and think on my feet has allowed me to create strong and lasting professional relationships with clients.
While my work is incredibly important to me, my family is my top priority. As a loving wife and mother, I am dedicated to providing for them without sacrificing quality time together. After many years as a corporate employee, I am excited to shift my career through freelancing and pursue a new direction that allows me to continue my professional growth while maintaining a healthy work-life balance.
I believe that high-quality customer care is an essential component of any successful business, and I am committed to providing exactly that to each and every one of my clients. My ultimate goal is to create a positive and memorable experience for every person I work with, whether through active problem-solving or simply offering a friendly smile and a listening ear.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
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2023
Philhealth Insurance Corporation PRO IV-B
(Philhealth Customer Assistance Relations and Empowerment Staff)
I have consistently provided invaluable support to members, dependents, and clients throughout their healthcare journey, ensuring they have the necessary information about membership, eligibility, and benefits, empowering them to make informed decisions. Some key contributions include:
• Provided comprehensive assistance during admission, confinement, and discharge, effectively equipping individuals with vital information about membership, eligibility, and benefits, enabling them to navigate the healthcare system with confidence.
• Successfully issued pertinent forms to streamline benefit availment processes, minimizing the need for extensive documentation and enhancing the overall efficiency of operations.
• Conducted surveys at the healthcare institution level, collecting valuable data to aid in policy development and decision-making, contributing to the enhancement of services and overall customer satisfaction.
• Played a crucial role in supporting the implementation of the No Balance Billing (NBB) policy and other priority projects, ensuring seamless point-of-service enrollment and delivering exceptional services to members during benefit availment.
• Acted as a liaison between members, healthcare institutions, the Corporation, and other stakeholders, ensuring smooth coordination and communication to facilitate the effective utilization of benefits and documenting customer experiences at the healthcare institution level.
• Demonstrated proficiency in verifying benefit eligibility using appropriate IT systems, ensuring uninterrupted service delivery in cases where the Health Care Institution Portal was unavailable or experiencing technical difficulties.
• Educated members on their entitlement to quality standards while availing benefits, promoting a higher level of healthcare and empowering individuals to make informed decisions about their healthcare options.
2013
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2014
BERCO Trading Co.
(Baby Wellness Specialist)
I have made a significant impact by providing valuable information, guidance, and support to new mothers while successfully promoting assigned products. Some key contributions include:
• Conducted engaging and informative health teachings to newly birthed moms, equipping them with essential knowledge and skills to navigate the early stages of motherhood confidently. By addressing their concerns, providing practical advice, and promoting healthy practices, I empowered them to make informed decisions about their own well-being and that of their newborns.
• Seamlessly integrated assigned products into health teachings, highlighting their benefits and value to new mothers. Through personalized recommendations and demonstrations, I effectively promoted the use of these products as valuable resources in their motherhood journey, enhancing their overall experience and satisfaction.
• Built trust and rapport with new mothers by establishing a nurturing and supportive environment during health teachings. By actively listening to their needs, addressing their questions, and offering empathetic guidance, I created a positive experience that fostered long-term customer loyalty and advocacy.
• Monitored and evaluated the impact of health teachings, consistently receiving positive feedback from participants. By assessing their knowledge acquisition and behavior change, I ensured the effectiveness of the teachings and made continuous improvements to enhance the value provided.
• Collaborated closely with cross-functional teams, including marketing and sales, to align health teachings with product promotions and campaigns. By leveraging synergies and providing valuable insights, I contributed to the success of marketing initiatives and the overall growth of assigned product sales.
• Utilized excellent communication and presentation skills to deliver engaging and impactful health teachings. Through clear and concise messaging, interactive sessions, and visual aids, I effectively conveyed complex health information and product benefits, resulting in increased awareness, understanding, and product adoption among new mothers.
2012
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2013
Department of Health, MIMAROPA
(REGISTERED NURSES FOR HEALTH ENHANCEMENT AND LOCAL SERVICES (RNheals))
I have excelled in conducting mandated health screenings, physicals, special education assessments, and immunizations in both urban and rural areas, ensuring access to essential healthcare services. Some key contributions include:
• Conducted comprehensive health screenings, physicals, and special education assessments in the local community and rural areas, providing vital healthcare services to individuals who may have otherwise faced barriers to accessing care. This proactive approach allowed for early detection of health issues and facilitated timely interventions, positively impacting overall community health.
• Played a pivotal role in primary care, assessment, and evaluation of pregnant and postpartum patients, as well as their newborns and infants. By providing attentive care and monitoring, I ensured the well-being and optimal health outcomes for both mother and child, fostering healthier families and promoting a positive start to their lives together.
• Demonstrated a commitment to improving immunization rates by conducting immunizations both at the health center and through door-to-door initiatives, particularly in rural areas. These efforts contributed to higher vaccination coverage and the prevention of infectious diseases, safeguarding community health and reducing the risk of outbreaks.
• Counseled and educated patients about reproductive health, disease prevention, and management, empowering them to make informed decisions and take charge of their health. By providing accurate information and promoting preventive measures, I helped individuals adopt healthier lifestyles, leading to a reduction in the prevalence of certain diseases and improving overall community well-being.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.