Hi there! I'm Cecille Pamatian but I prefer to be called Cezs.
Technological University of the Philippines - Cavite
Responsible for controlling and increasing Collections/ Recoveries from all written off accounts for Citibank Singapore.
Collections Officer, Customer Support & Debt Recovery Officer
Handle all types of inquiries in reference to Bank's training and standards. Trained to handle accounts of different departments e.g. Cards, Wealth and Savings, Mortgage Accounts for Citibank Australia.
Make collection calls and collects on overdue and over limit amounts that fall on the Front End Portfolio
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations. Handles sales inbound calls for US Telco products.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.