Dedicated and detail-oriented customer service representative with 2 years of professional experience assisting customers in solving complex issues. Eager to apply my problem-solving skills and utilize the knowledge I have gained over the course of my previous projects.
Pasig Catholic College
Rizal High School
- Provided prompt customer support with a professional, friendly, and patient attitude
- Politely addressed any customers complaints, escalating to management when necessary
- Listened, diagnosed, and resolved basic technical issues guiding users through step-by-step solutions
- Completed customer insight reports and input payments and refunds
- Received a 5-star customer satisfaction rating through voice and email communications
- Reviewing data to make sure it's accurate before entering it in the system
- Keeping records of data entry and database information
- Filing and making paper copies to be submitted to Accounting Department
Search the Internet for information on a wide variety of topics.
Provide customer service in an efficient, professional, and courteous manner.