Telus International Philippines
(Learning Specialist/Trainer)
As a Product Training Specialist, my primary responsibility is to develop and deliver comprehensive training programs for our company's products. I create engaging training materials and conduct sessions using clear and easy-to-understand language, ensuring all users have a deep understanding of our product features and functionalities. Collaborating closely with cross-functional teams, I analyze training needs, design interactive content, and implement innovative teaching methods for effective learning. I continuously assess and update training materials, incorporate feedback, and stay abreast of industry trends to guarantee that our training programs remain engaging and relevant. Ultimately, my goal is to equip our team with the knowledge and skills needed to effectively use and promote our products.
Telus International Philippines
(Customer Service Representative)
As a Customer Support Associate, I am responsible for providing comprehensive assistance to customers through various channels, including phone, email, and live chat. I handle inquiries, resolve issues, and offer guidance on products or services in a clear and friendly manner. Combining technical knowledge with exceptional communication skills, I effectively troubleshoot problems and guide customers through solutions. I collaborate with various departments to ensure seamless customer experiences and contribute to the improvement of support processes based on customer feedback. My role involves maintaining a positive and empathetic attitude while delivering efficient and accurate solutions, striving to ensure customer satisfaction at every interaction.
Freelancer
(Web Designer/Content Writer)
As a Web Content Designer, I merge the roles of web design and content creation to craft visually appealing and engaging websites. I conceptualize and implement creative design elements while curating compelling written content to ensure a seamless and captivating user experience. I use a blend of design expertise and storytelling skills to create websites that not only look stunning but also convey information effectively. Collaborating across teams, I interpret client needs, create visually dynamic layouts, and craft persuasive, informative content that aligns with the website's aesthetic. Constantly striving for a harmonious fusion of design and narrative, my goal is to capture and retain the audience's attention through visually stunning and well-written content.