2005
B.S Psychology
Martinez Memorial College
More Info About Me
An enthusiastic and highly motivated client and customer service specialist with more than 10 years experience. A self starter and a quick learner with an exceptional time management skills.
My Skills and Competencies
Amazon VA
Data Entry
Technical Support
Real Estate Virtual Assistant
Customer Support
Certificates
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My Experience and Education
2019
-
2022
CRESTCORE REALTY, LLC.
(COLLECTIONS AND LEASING SPECIALIST)
• Contacted residents to inform on delinquency, encourage on-time payments and set up payment plans.
• Requested account adjustments and customer refunds where appropriate.
• Assisted Applicants with the application process by explaining all applicable forms.
• Provided current and prospective residents with the best possible customer service to retain residents and lease properties.
2016
-
2019
WEST CONTACT SERVICES/ALORICA
(TECHNICAL SUPPORT REPRESENTATIVE)
• Supported customers with basic technical support for mobile phones, internet, and landlines.
• Handled account modifications and billing concerns.
• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
• Offer products such as cable, internet, phone and mobile.
2011
-
2015
24/7 INC.
(TECHNICAL AND CUSTOMER SUPPORT REPRESENTATIVE)
• Supported customers with basic technical support for mobile phones, internet and landlines.
• Handled account modifications and billing concerns.
• Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
My Services
Real Estate Vitual Assistant
Manages property listing, lease and renewals, deals with tenants rent collections and evictions.
Customer Support
Provides excellent problem-solving resolution skills, dealing with customers to identify problems, resolve issues, and e
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Technical Suppport
Provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.