2016
BS Industrial Technology - Drafting
Southern Leyte State University
Meet Your Partner in Success
𝙂𝙤𝙞𝙣𝙜 𝙩𝙝𝙚 𝙚𝙭𝙩𝙧𝙖 𝙢𝙞𝙡𝙚 𝙞𝙨𝙣’𝙩 𝙟𝙪𝙨𝙩 𝙥𝙖𝙧𝙩 𝙤𝙛 𝙢𝙮 𝙟𝙤𝙗— 𝙞𝙩’𝙨 𝙬𝙝𝙤 𝙄 𝙖𝙢.
Hi, you’re here!
I help businesses stay organized, connect with customers, and accomplish things.
I don’t just complete tasks— I always make sure that I add value to it and make sure that everything is done right.
𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘
⊳ 5+ years Customer Service Experience (Healthcare, Travel, Transportation)
𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗢𝗙𝗙𝗘𝗥:
𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚
⊳ Customer Service Assistance (Email, Live Chat, Phone Support)
⊳ Feedback/Complaints Management
⊳ Customer Accounts Management
𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩
⊳ Email management
⊳ Calendar management
⊳ Data entry
⊳ Document preparation
⊳ Creating and managing spreadsheets
⊳ Online research
𝙀-𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 (𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝘿𝙧𝙤𝙥𝙨𝙝𝙞𝙥𝙥𝙞𝙣𝙜)
⊳ Product Listing
⊳ Product Research
⊳ Shopify Store Development
⊳ Product Photo Editing
⊳ Logo Making
⊳ Managing Orders (Processing orders, tracking shipments, and handling return/refunds)
⊳ Customer service
⊳ Data Entry
𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩
⊳ Content Creation (Content Scheduling and Posting)
⊳ Social Media Strategy and Growth
⊳ Engage with Followers, Groups, and Communities
⊳ Analytics and Performance Tracking
⊳ Graphic Designing
𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮
⊳ Inputting data into Spreadsheets
⊳Transcribing handwritten documents or audio files
⊳ Sorting and organizing data for easier access
𝙊𝙣𝙡𝙞𝙣𝙚 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝𝙚𝙧
⊳ Market and Business Research
⊳ Lead Generation and Data Collection
𝗦𝗢𝗙𝗧 𝗦𝗞𝗜𝗟𝗟𝗦:
⊳ Self-starter
⊳ Eloquent
⊳ Problem-Solver
⊳ Detail-Oriented
⊳ Resourceful
⊳ Reliable
𝗧𝗥𝗔𝗜𝗡𝗜𝗡𝗚 𝗔𝗧𝗧𝗘𝗡𝗗𝗘𝗗:
⊳ General Administrative VA (ProVAPH)
⊳ Shopify E-commerce and Dropshipping (ProVAPH)
⊳ FB Ads (ProVAPH)
𝗠𝗬 𝗗𝗜𝗚𝗜𝗧𝗔𝗟 𝗧𝗢𝗢𝗟𝗦:
⊳ MS Office Tools (Word, Excel, Powerpoint)
⊳ Google Workspace (Sheets, Docs, Drive)
⊳ iWork (Keynote, Pages, Numbers)
⊳ Email/Communication Tools (Teams, Slack, WhatsApp, Gmail, Zoho Mail, MS Outlook)
⊳ Appointment Scheduling/Calendar Tools (Google Calendar, Calendly)
⊳ Editing Tools (Canva, Capcut, Photoshop, Coreldraw, Inkscape)
Your time matters; that’s why I’m here!
📩 Let’s schedule a quick call to go over your needs.
Skill Proficiency Overview
Customer Service
Administrative Assistance
Social Media Management
Graphic Designer
Data Entry
Email Management
Certificates
My Experience and Education
2024
-
2024
Concentrix CVG Phils, Inc.
(Advisor 1, Customer Service Representative)
Provided phone assistance to travel partners and guests in booking or modifying their cruise reservations, processing payments, and other requests.
2022
-
2023
EXL Services Philippines, Inc.
(Healthcare Customer Advocate)
Handled inbound and outbound calls from members, medical offices, different departments, other insurance companies, etc.
Addressed members' concerns regarding their claims and resolved complex issues while communicating patiently and professionally.
2017
-
2021
Azpired Inc.
(Taxi Dispatch Specialist)
Assigned and dispatched drivers to customer locations and ensured efficient transportation operations.
Crafting Solutions For You
Email Management
Organizing, Prioritizing, and Categorizing Emails | Responding to and Following up on Emails
Social Media Management
Content Creation | Engagement | Social Media Strategy
E-commerce Virtual Solutions
Product Listing | Product Research | Store Designing | Managing Orders | Customer service | Data Entry
Data Entry / Web Researcher
Inputting data into Spreadsheets | Transcribing handwritten documents or audio files | Sorting and organizing data
Administrative Support
Email/Calendar Management | Data entry | Document preparation | Creating and managing spreadsheets | Online research
Customer Service Support
Customer Service Assistance | Customer Feedback/Complaints Management | Managing Customer Accounts
What They Say
Apple Dadulo - Team Lead Azpired
Cath is one of the most hardworking individuals I’ve had the pleasure of working with. She takes initiative in her tasks and always shares her ideas with her colleagues. No matter the responsibilities, she approached her work with consistency and determination.
Lourdes Lim-Java - Account Manager EXL
I had the privilege of working with Catherine when she became part of our team at EXL. Her dedication and reliability made our team one of the top teams. She was so very persistent in working her part to maintain good metrics and one of the agents I trusted. Keep up the good work Cath!
Jefferson Navato - Former Colleague
I’ve worked with Catherine for 2 years, and she was one of the most dependable colleagues I’ve met. Her ability to build relationships and create positive interactions has made a significant impact to our team.