2006
Hotel and Restaurant Management
Lyceum of the Philippines University
More Info About Me
Meet Cath - Your VA Rockstar!
Hey There: I'm Cath, your reliable and dedicated Virtual Assistant who is equipped with exceptional communication skills, notable attention to detail and has strong organizational skills.
With more than 12 years of Operational and Management experience I am skilled in Operations Management, Data Analysis, Business Process Improvement, Client Services, Client Relations, Performance Management, and Employee Engagement.I am adept in the administrative, client management and relations, financial oversight and business growth. Moreover my well rounded skill sets including problem solving abilities, critical thinking, client building relationship, helps me to be proficient in dealing with customers/clients, proficient at meeting, exceeding benchmarks and delivering exceptional results.
As a Virtual Assistant, I take pride in my remarkable multi-tasking ability. Oftentimes I have involvement in numerous tasks and responsibilities. I am eager to prove my adaptability, flexibility and my passion for providing top notch assistance and commitment to meeting deadlines. I am confident in my skillsets to add value to your business and enhance the overall efficiency of your operations.
My Skills and Competencies
Social Media Management
Dropshipping
Data Entry
Content Creator
Email Management
Project Management
Executive Assistant
Certificates
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My Experience and Education
2021
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2023
Intogreat Solutions
(Operations Manager)
Communicate all operating SMART goals and/or issues at department meetings. Work closely with CEO and COO
Manage, motivate and support a cluster of 7 team leaders
Improve operational management systems, processes and share best practices. Formulate strategies, and monitor KPI’s
Recruit, Train, and overall management of the entire staff operations
Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
Identifies trends and assess opportunities to improve processes and execution.
Establishes and maintains credible, professional relationships with clients, and stakeholders
Excellent interpersonal communication and organizing skills to coordinate project activities
2019
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2021
WNS Global Services
(Assistant Manager)
Overall management working with Australian and New Zealand clients
Responsible for guiding, supervising, and motivating a group of individuals to achieve a common goal. It involves assigning tasks, setting goals, and ensuring that team members are working collaboratively and effectively.
Do regular performance review, evaluation, focus group discussion with clients and leaders
Admin tasks, project management, staff and leader goal setting and client management
2014
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2019
Convergys
(Team Leader)
Handle Complex AU Telco account (Optus) and line of businesses such as Customer Service, Technical Support, Complaints & Case Manager.
Assist the team regarding complaints, expediting correction, provide adjustment/compensation; following up to ensure resolution most likely in technical issues
Do regular performance review, evaluation, focus group discussion with staff/leaders
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.