2001
Bachelor of Science in Commerce Major in Management
Central Philippine University
More Info About Me
With nearly 17 years of experience, I bring a blend of skills honed in both local and international markets. After 8 years working in Dubai, UAE's hospitality and financial industries, I chose to return home to focus on family. I'm now seeking a new opportunity that allows me to utilize my skills while maintaining a healthy work-life balance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2024
HOMEBASED
(Outreach Specialist)
-Implementing outreach plans provided by the team leader.
-Managed and connecting with the community service providers through forms template.
-Help with reaching out to websites.
-Offering Guest post for different types of links with form templates provided.
-Promote content on different websites.
2019
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2021
Redha Al Ansari Exchange
(Branch Supervisor)
- Supervise the staff and branch operations.
- Reconcile daily and /or monthly reports, as assigned.
- Investigate and resolve client inquiries and complaints in a timely and professional manner.
- Maintain a balanced cash drawer and accurately reconcile transactions.
- Reporting to Area-In charge in case of any issues regarding the branch process.
- Oversee AML compliance of the branch with respect to daily transactions.
- Report Suspicious Activity / Transactions to Compliance Department in case of any unusuality / behavior observed in the customer transaction’s pattern.
2015
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2019
Redha Al Ansari Exchange
(Branch Counter Staff)
- Manage and handle cash / cheque transactions at the counter and ensure the delivery
of quality service to customers.
- Responds quickly and positively to customer's inquiries and complaints.
- Explains about all the products and services to the customer (FC, WPS and
Corporate/Entity Transactions)
- Processing fund transfers, bill payments, deposits and other financial instruments as required.
- Well knowledge of KYC process, procedures and AML & CFT as per CBUAE Standards.
- Investigate and resolve any cash discrepancies or out-of-balance situations promptly.
2012
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2014
Al Roya Al Jadeeda Events Organizer
(Banquet server/ Waitress)
-Take orders from patrons for food and beverage.
- Check with customers to ensure that they are enjoying their meals and take actions to correct any problems.
- Collect payments from customers.
- Prepare hot, cold, and mixed drinks.
- Prepare tables for meals, including set up items such as linen, silverware and glassware.
- Fill salt, pepper, sugar, cream, condiments and napkin containers.
- Set or clear tables in dining areas.
2003
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2012
M.Lhuillier Financial Services Inc
(Assistant Branch Manager)
- Resolve customer complaints and ensure satisfaction.
- Adhere to all regulatory guidelines, security procedures, and internal policies to ensure the safety of customer information and the integrity of transactions.
- Ability to handle cash accurately and responsibly.
- Process transactions efficiently and accurately.
- Provide excellent customer service with a friendly and professional demeanor.
- Upsell and promote additional products or services.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Graphics and layouts for product illustrations and logos were created.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.