2008
Diploma in Computer Studies
STI College
More Info About Me
I am motivated and results driven person who has invaluable years of experience as Virtual Assistant, Customer Service Attendant, Customer Service Representative cum Operations and Business Development Assistant, Front Office Receptionist, Money Sorter (Cashier), Sales Admin Assistant cum Secretary. Having the ability to handle complex assignments effectively and possessing the confidence to work as part of team or independent.
My Skills and Competencies
Social Media Management
Data Entry
Accuracy Verification
Researcher
Ebay and Drop Shipping Lister
Certificates
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My Experience and Education
2020
-
2022
Appen Ltd
(Search Engine Evaluator/Data Entry Specialist)
* Conduct research and provide feedback that measures the accuracy of web search results, how useful the results pages are, and the relevance of the search results.
2020
-
2021
Upwork Inc
(Virtual Assistant/Social Media Manager)
* Respond to emails and social media channels (Instagram, Facebook and Discord).
* Manage a customer spreadsheet.
* Attend to the subscription request of the customers.
* Process a refund request
2019
-
2020
Travelex Emirates Exchange LLC
(Cashier/Sales Consultant)
* Deliver excellent customer service
* Manage till stocks
* Achieve individual KPI’s target
* Follow the sales process to maximize sales
* Use any opportunity to up-sell and cross-sell
* Adhere to company policy and procedures
* Fully investigate short and over
* Recognize the warning sign of questionable transaction
* Ensure compliance to legal and corporate requirements
* Maintain the housekeeping and presentation of the store
2018
-
2019
Nakheel (PJSC)
(Customer Service Attendant)
* Assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other centre specific duties as assigned.
* Conduct all service and administrative functions of the Customer Service Helpdesk, i.e., e-mailing, photocopying, daily tracking /monitoring etc.
* Coordinate with other departments within the mall, such as mall operations, facilities management and security department.
* Receive incoming calls, answering customer queries.
* Update/maintain lists of tenant’s contacts.
* Ensure that all flyers and information materials placed on the desk are updated and available each day.
* Maintain a neat and organized counter.
* Handling mall gift vouchers.
* Updating lost and found, valet parking and bus shuttle report.
* Facilitate the customers in the event of Lost and Found function e.g., personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established customer service policies and procedures.
* Facilitate the Mall Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonial
Yuan Gao
"It was a pleasure working with Catherine on this challenging task. She demonstrated excellent skills, diligence and attention to details. Highly recommended!"