2018
Political Science
Polytechnic University of the Philippines
About Me
For the past five years, I am used in assisting customers with their inquiries, concerns and/or issues related to our product/service. I ensure consistently that I am providing the best quality of customer service, maintaining a positive relationship between my company and our clients. Taking a leap of faith, I have decided to embark on a new endeavor as a virtual assistant. And as a full time mom dreaming to continue my journey at home, the prospect of providing support and assistance remotely to individuals and businesses from various industries excites me.
My Skills and Competencies
Customer Service
Social Media Management
Certificates
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My Experience and Education
2019
-
2023
Concentrix
(Customer Service Representative)
Handling phone, chat and emails for multiple line of businesses under an educational account (Pearson).
2018
-
2019
Alorica Philippines
(Customer Service Representative)
Handled Amazon over-all customer service via phone.
2021
-
2023
Nica's Little Closet - Personal Business
(Social Media Manager)
I run my own babies and kids clothing business on Facebook.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Deliver exceptional service and aid customers with their inquiries or concerns.