2010
BSBA Entrepreneurial Marketing
Mindanao State University
More Info About Me
Branch Manager and teller with 12+ years of experience providing excellent customer service. Proven ability to establish and maintain excellent communication and relationships with clients. Awarded “CX Impact 2020” for delivering an excellent customer service. Highly detailed and honest professional dedicated to meeting goals by processing high volumes of error-free transactions.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2016
-
2022
PJ Lhuillier Group of Companies
(Business Clients & Relation Manager)
Managed and update branch petty cash voucher through proper checking and
payments of bills, receipts, and cash. Ensures proper entry in the branch
ledger.
Performed administrative work including filing, reporting and tagging of fixed
asset in the system.
Handled transactions for customers, including deposits, withdrawals,
transfers, loan payments, and opening and closing of accounts.
Assisted all the cash transfers in and out of the branch, checked
corresponding documents, and informed promptly to Area Head.
Prepared the annual budget for Area Head’s review and control branch
expenses to save costs.
Prepared the monthly branch expense report and accounting transactions for
submission
Arranged and stored client's information to keep it accessible for further
verification and audit purposes.
Monitored the overall operations of the assigned branch from daily branch
cash flow, processing of payments, collections, remittances, and micro saving
transactions averaging 150 customer per day. Ensure all transactions are
accurately entered into the system.
Trained and mentored new hire employee on processing transactions like bills
payment, remittance, collections, computing interest on loans and the use of
CRMS.
Leads the text campaign for maturing and expiring loans to ensure prompt
renewal or redemption of item. With this branch achieve an increase in
pawning amount targets by 30%+.
Achieved a 100% monthly inventory of all pawned items and ensure all items
were intact and complete.
Conducted an end of the month supplies inventory and request the necessary
supplies for the following month.
2014
-
2016
PJ Lhuillier Group of Companies
(Branch Appraiser)
Appraised items and managed the overall operations of the branch in the
absence of Branch manager.
Ensures proper safekeeping of items and cash.
Coordinates to Branch and Partner Support Desk inquiries regarding
processing or status of transactions in the branch.
Performed end of the day reports.
2012
-
2023
PJ Lhuillier Group of Companies
(Vault Custodian)
Performed vault, alarm and door duties to facilitate opening and closing of the
branch.
Notified manager of equipment malfunctions and dispatched service to
enhanced security and reduced downtime.
Secured the movement of items in and out of the vault as well as ensuring
the safety of all items.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.