2013
Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University
More Info About Me
Excellent customer service can handle multiple tasks daily, knowledgeable with Digital Marketing, FB Ads, and Social Media Marketing. I'm eager to learn more and improve my skills. I can excel in every responsibility I have.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2022
Concentrix
(Technical Support for accounting software /Customer Service Representative for a retail account / Subject Matter Expert)
Technical Support for Accounting Software
Fixing technical errors within the app, Helping customers to use our software for their payroll and tax forms.
Customer Service Representative for a retail account
Verify customer accounts, answer all of their inquiries, assist customers in placing their orders, resolve customers' issues, also create documentation about what happened during the call.
Subject Matter Expert
Provide best practices during the discussion in training, answer all agent's inquiries, live call listening to check calls quality, provide real-time assistance to make sure agents will be efficient, also handle escalation calls
2017
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2018
Sitel
(Billing Account Specialist)
Verifying customer's accounts, Explaining details about their bill, resolving the issue they encounter, Upselling for a plan upgrade, also documenting what happened during the call
2016
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2017
Sterling Global
(Customer Service Representative)
Answering customer inquiries, solving customer issues and making them happy, Sharing information that they can use in the future to maximize the service they are getting, Creating documentation on what happened within the call
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.