2002
Bachelor of Science in Business Administration
Rizal Technological University
I'm Rockstar Cathy - Your Best Virtual Assistant!
One of my most admired traits is my exceptional patience and empathetic nature, which allow me to assist anyone in need. With years of experience, I have honed my skills to be highly efficient and professional, always striving to provide exceptional service. I am receptive to feedback and suggestions as these are essential to my personal and professional growth.
You can always count on me to radiate positive energy and maintain a cheerful attitude. My great work ethics is one of my best assets, and I work tirelessly to be a reliable partner.
As your Virtual Assistant, my ultimate objective is to exceed your expectations. I assure you that I'm always available for collaboration and will work tirelessly to ensure that your business plans and projects are accomplished with precision. I am eager and optimistic about this opportunity, and confident that together we will achieve great things.
Most importantly, though physically distant, I can assure you of my integrity and commitment to being a reliable and trustworthy VA.
I am ready to be your rockstar and invite you to take a chance on me!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Basic Photo Editing
Basic Video Editing
Medical Virtual Assistant
Customer Service
Bookkeeping
Certificates
×
![]()
My Experience and Education
2022
-
2023
EXL Service Philippines
(Assistant Manager)
- Provided comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve operational proficiency.
- Responsible for the management of advocates including the organization and development of high performing teams.
- Handled escalated calls to take ownership and immediate action to solve member issues.
2021
-
2022
Wells Fargo EGS-LLC
(Customer Service Representative)
- Assisted in credit card application and responsible for providing the terms and conditions. Arrange credit card balance transfer during application.
- Provided answers to customer inquiries in a friendly and courteous manner.
- Delivered exceptional service to customers by going out of the way to provide great customer experience.
- Provided first call resolution, while following strict procedures that meet compliance guidelines.
2020
-
2022
SlimfairCathy
(Social Media Manager/Creator (Online Seller))
Shopee: 4.5k followers
Facebook: 1.2k followers
Instagram: 636 followers
- Created and managed social media content via different platforms
- Developed, implemented, and managed comprehensive social media strategies.
- Continuously researched and analyzed industry trends and competitors to stay ahead in the social media landscape.
- Created and curated high-quality, engaging content, including text, images, and videos.
- Maintained a content calendar to ensure consistent and timely posting across platforms.
- Monitored social media platforms and actively engaged with followers by responding to comments, messages, and queries.
- Fostered community engagement by running interactive campaigns.
- Used data-driven insights to refine strategies and optimized content for better performance.
- Created, managed, and optimized paid social media advertising campaigns (e.g., Shopee Ads, Facebook Ads, Instagram Ads) to expand reach and achieve conversion goals.
2010
-
2013
JPMorgan Chase & Co.
(Team Lead)
- Provided leadership, teamwork, support and guidance to the team.
- Managed the distribution of workflow within the team to ensure the service levels were met.
- Monitored improvement opportunities and deliver immediate, systematic, clear and effective communication, and constructive feedback.
- Ensured strict adherence to company policies and procedural guidelines.
- Performed quality check in performance reports and identifies areas of improvement and execute measures to improve performance goals.
- Assisted with the maintenance, development and implementation of Quality Assurance guidelines.
Consumer Loan Support Specialist:
- Instructed applicants on documentation requirements and conduct follow up to ensure timely receipt.
- Gathered documents to ensure compliance with company's policy and procedure.
- Made outbound calls to Homeowner's Insurance Agency, internal partners and third parties in relation to mortgage inquiry/request.
- Made outbound calls to applicant's employer for verification of employment.
2007
-
2008
Teletech Customer Care Management, Inc.
(Technical Support Representative)
- Provided support in resolving modem problems, internet connection, authentication, online
browsing and registration, digital cable access, and telephone service.
- Delivered excellent customer service and built customer satisfaction and loyalty.
- Collected customer's payment over the phone.
- Arranged schedule for home service technician dispatch.
My Services
Medical Virtual Assistant
Appointment scheduling with healthcare providers, educate insurance coverage, record management, and documentation.
Bookkeeping
Responsible for accurate financial transactions, accounts payable and receivable, reconciling bank statements, etc.
Social Media Management
Manage and develop social media account, create content, refine strategies and optimize content for better performance.
Data Entry
Accurately enter and update data into database, identify and correct errors, and organize for easy access of analysis.
Testimonials
Theresa A.
Cathy's commitment to her role as an Assistant Manager is evident in her dedication towards assisting members and going the extra mile for her team. She has been with EXL (Healthcare account) for 1 year and 7 months, and during this time she has consistently provided exceptional support to members through regular calls. Cathy's willingness to assist her team whenever needed showcases her commitment to ensuring the success of her colleagues. Her enthusiasm and passion for her work are tangible, demonstrating her genuine dedication towards making a positive impact at EXL.
Khyer D.
Having a co-worker like Cathy made my job as a trainer easier. I remember back when I was supporting her team, she would always be there. She's like a one stop shop. Need someone to take in regular calls, Supervisor call, administrative tasks, coaching, huddle? Just name it, she'll be doing it in an instant. It was easy to find a co-worker that is very dedicated to her job, but it might take some time to find a co-worker who is willing to go above and beyond her task at all times. Very great work ethics. The way she connects with other people is something that you do see every day. On top of that, the way she cares for her team is very evident.