Hi there, welcome! Feel free to browse My Profile. Catalino

More Info About Me

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Catalino V. De Castro III
Las Piñas City, Philippines
Freelancer
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My Skills and Competencies

Customer Service
Fraud Detection
Lead Generation
Virtual Assistant
Social Media Management
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2011
Aviation Electronics

Related studies on Aviation industry such as navigation instruments, maintenance and trouble shooting.

2021 - present
EVOKE/WILLIAM HILL
(Customer Service Sports Trader)

I cater queries related to online Betting and casino via chat and email world wide. I provide accurate results, game session results, and various website for customers guide. I do account and document verifications, and assist customers and complaint. If necessary, I coordinate with other departments as well to make sure accurate resolutions are provided.

July 2019 - December 2024
TELEPERFORAMANCE
(VISA Fraud Detection Analyst)

I review world wide VISA transactions via credit card, and make sure they are valid.

January 2020 - March 2020
TELEPERFORAMANCE / hotels.com
(Customer Service Representative)

Assist customers on hotel booking and reservation related queries via call.

April 2016 - April 2019
TELEPERFORAMANCE
(Customer Service Chat Advisor / BARCLAYS)

I assist customers on any banking related concerns, such as deposits, withdrawals, verifications, fraud, escalations, and complaints.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Las Piñas City,
Philippines


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