I have 5 years of professional experience as a Customer Service Specialist and Technical Support Specialist
in the BPO Industry. I'm willing to expand my horizon by continuously seeking new knowledge and skills. So I
decided to try something new. Furthermore, I am very familiar with using all Microsoft Office, Google products, and
Canva, also have knowledge in Trello, Calendly, and WordPress which I know is an advantage in this line of job.
My strong-willed characteristic combined with my experiences in this field of work will enable me to extend help
and contribute to the growth and success of your business.
Associate in Health Education (AHSE)
Nutrition and Dietetics
• Assisted customers in website registration, website login, or submitting a claim
• Assisted customers to do some basic troubleshooting methods on the website if there was an error message
• Assisted customers how to fill out their Statement of Health, printing out their dental ID cards, Explanation of Benefits
• Assisted customers or Dental providers in accessing their portal to check some policy information such as coverages, benefits, or claims of the patients
• Assisted customers in troubleshooting the television if there was an error message like complete signal loss, no signal, black screen, no audio
• Assisted customers in properly installing the cable cords such as coaxial cable, HDMI cable, RCA cable
• Assisted customers by sending a service request if the Dish Cable is repairable or replaceable
• Assisted customers also regarding billing
• Assisted customers in troubleshooting the television if the problem was no power, no picture, or no audio
• Assisted customers in properly installing the cable cords such as coaxial cable, HDMI cable, RCA cable
• Assisted customers in sending a service request if the television is repairable and replaceable
• Assisted customers to check the consumption such as data and balance, top-up accounts
• Assisted customers to activate their phones and advised customers on the best plan possible for their needs
• Assisted customers in basic troubleshooting and checking also if there was an outage in their area
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
