Hey I am Caryl

More Info About Me

I'm used to working as a customer service representative. I have no work experience as a Virtual Assistant but I had my virtual training course to gain knowledge about the industry. I'm confident in my ability to make anything I put my mind to success. I’m extremely motivated and a great manager of time. I can work in both team-based and independent capacities. Able to focus work without a need of supervision. I'm an adaptable individual willing to be trained in fast paced environments.

• Self-Motivated
• Verbal and written communication skill
• Flexible
• Interpersonal skills
• Fast learner and
• Computer Literate
• Organized and detailed oriented

Caryl Joy Cueva Torzar
Mandaluyong City, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Manager
Amazon VA
Data Entry
Customer Service Representative

Certificates

Amazon VA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
Bachelor of Science in Hotel Restaurant Management

Asian Development Foundation College

2021 - 2022
Teleperformance Philippines
(Customer Service Representative / Subject Matter Expert)

Customer Service Representative

1. Answer incoming calls.

2. Manage and resolve customer complaints.

3. Identify and escalate issues to supervisors.

4. Provide product and services information to customers

5. Research, identify and resolve customer complaints using applicable tool/software.

6. Process request and application.

7. Route calls to appropriate resources.

8. Document all call information according to standard operating procedures.

9. Follow up customer calls when necessary.

10. Seize opportunities to upsell products when they arise.

11. Update customer information if needed.


Subject Matter Expert

1. Applying subject expertise in evaluating business operations and processes.
2. Provides mentorship and contributing specialized knowledge.
3. Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be.
4. Act as the “go to” person within a department or function for questions and problems within his/her area of expertise.
5. Explain his/her area of expertise clearly to others.
6. Not only answer how things are done, but why.
7. Guide other team members on the project to ensure the content is accurate.

My Services

Social Media Management

Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.

Customer Service Representative

Are genuinely excited to help customers.

Amazon Virtual Assistant

You will likely be tasked with product, supplier, discount, and competitor research.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Mandaluyong City,
Philippines


Copyright © Myprofile.ph