2017
Bachelor of Science in Biology
University of Southeastern Philippines
More Info About Me
Hi! I’m Caryl Gay Tabalba, an experienced Customer Service Representative and Virtual Assistant with eight years in the industry.
I hold a bachelor’s degree in biology, which helped me develop strong creative thinking and organizational skills. My six years in the BPO industry further strengthened my professional experience, adaptability, and strong work ethic — all qualities that make me well-suited for a virtual assistant role. I’m highly goal-oriented and detail-focused, always committed to delivering the best results for my clients. I take the initiative and enjoy finding ways to add value to the business by suggesting improvements and innovative ideas.
I’m passionate about continuous learning and growth, and I’m always looking for opportunities to expand my knowledge and develop new skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Gabtech Global, LLC
(Virtual Assistant)
Efficiently manage client calendars, inboxes, and coordinate meetings to ensure smooth daily operations.
Draft, format, and deliver clear, professional emails and business communications.
Take proactive ownership of tasks and manage deadlines efficiently to ensure timely completion.
Plan and coordinate comprehensive travel itineraries and accommodations for executives.
2020
-
2023
E & E Co LTD
(Customer Service Representative)
Handle high volumes of calls professionally, ensuring quick and effective customer support.
Listen actively to understand customer needs, assess their concerns, and deliver the best solutions to achieve complete satisfaction.
Resolve customer complaints efficiently, offering effective solutions and alternatives to maintain satisfaction and loyalty.
2017
-
2020
CNM BPO Solutions
(Customer Service Representative)
Accepts and processes customer orders efficiently through the account’s apps, then coordinates directly with restaurants via phone or tablet to place orders accurately.
Proactively resolves any issues during order placement to prevent escalation and ensure smooth service.
Keeps detailed and organized notes throughout the shift to support clear communication and follow-ups.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.