2018
Bachelor of Science in Office Administration
Bestlink College of the Philippines
More Info About Me
I am an experienced Transaction Processing Associate for 5 years up to present in a Business Process Outsourcing company. Throughout my career, I earned a comprehensive understanding of using systems and software, including IBM Lotus Notes, Microsoft Suite tools, etc. In addition to that, I am also the team's person in charge and handle the team's mailbox, monitor the team's quality performance, and discuss the data during client meetings.
On a personal level, I am detail-oriented, organized, and precise in my work. I have strong communication skills with a knack for clear and illuminating presentations.
My Skills and Competencies
Executive/ Administrative Assistance
Customer Service Support
Data Entry
Certificates
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My Experience and Education
2018
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2023
Accenture Inc.
(Transaction Processing Associate)
• Perform data entry and research in various systems and tracking tools.
• Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/ problems
• Manage the team inventory
• Attend to client's concerns and queries
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.