2017
Bachelor in Elementary Education
NEGROS ORIENTAL STATE UNIVERSITY
More Info About Me
I am Carren Torres. I started working as a Customer Service agent and it led me to work as a virtual assistant. I get across to people and adjust to changes with ease. I believe that a person should constantly endeavor to improve their professional skills and learn new things. I'm always up for a challenge, and I appreciate constructive criticism. I want to become a team player and dedicate all my abilities to producing high-quality work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
FB Ads Manager
Virtual Assistant
Bookkeeper
Certificates
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My Experience and Education
March 2022
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November 2022
FCMF
(Virtual Assistant)
Communications Coordinator
• Calling and texting homebuyers for follow-up using the company’s CRM
• Emailing homebuyers for follow-ups
• Reaching out to realtors for any company offer
• Calling and texting out leads to start an application
• Keeping pipelines clean
• Generating reports
• Email management
Appraisal Coordinator
• Ordering appraisal using lenders portal
• Processing payments
• Tracking and following up on the ordered appraisal
• Keeping records of ordered appraisals
• Monitoring and submitting reports of completed appraisals
• Consolidating the completed report and saving it in the system
2018
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2020
Qualfon
(Customer Service Representative)
Handled Amazon account. Assist in product inquiries, account creation, placing orders, tracking orders, and processing returns, refund and replacement.
2017
-
2018
SPI
(Customer Service Representative)
Provides customers with assistance in placing orders. Reach out to carriers and florists to fulfill customers' orders and help them resolve their problems with delivery or product issues.
My Services
Virtual Assistant
Perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Manager
Responsible for launching and managing social media marketing campaigns.