2001
Graduate Electronics Engineering Technology
Technological University of the Philippines, Manila
More Info About Me
Hi I’m Caroline Precones, hard-working, organized, efficient and able to communicate well with a group or individual. I am married with 3 kids youngest diagnosed with ASD. 10+ years working as customer service coordinator, Graduate of Electronics Engineering Technology year 2001 at Technological University of the Philippines. Love to read, sing and spend quality time with family. I am you’re aspiring WOW Data Entry/Book Keeping VA.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
TEAM PRO QATAR
(CUSTOMER SERVICE COORDINATOR)
Interact with customers, give them the required information in
response to queries about accounts, products and services.
Answer the queries of customers relating to the services or
products of the organization and its method of operation.
Handle and solve the complaints of customers, special orders
placed by means of phone or mail.
Provide information regarding changes, charges in shipping and
services.
Prepare quotation in compliance to client or customer’s
requirements and provide secretarial assistance to Sales &
Technical Staff.
2009
-
2012
DOHA GOLF CLUB (Doha, Qatar)
(RESERVATION DUTY SUPERVISOR)
Answer phone calls with courteous manner. Dealing with incidents
as and when required.
Provide professional support to clients including secretarial
services.
Provide leadership to customer Service representatives.
Support the Director of Sales and Marketing and Events.
Act as a point of contact for all international calls. Maintain and
update all tournament schedules as received by the Head.
Control a team and maintain required levels of work, output and
quality.
Achieve results through efforts of the team and or individual.
Oversee activities and maintain discipline.
Train, encourage and motivate the team.
2007
-
2009
DOHA GOLF CLUB (Doha, Qatar)
(GOLF RESERVATION/RECEPTIONIST)
Assist in Golf bookings reservations, issuance of course tickets,
handicap and reciprocal cards, compilation of score cards and
attend to members’ enquiries.
Make and receive telephone calls on behalf of the team, record
messages accurately and professionally.
Record and account for receipt and payment of cash when
required.
Operating variety of office equipment, such as fax machines,
photocopiers, scanners and telephone systems.
Assist sales and service personnel in the fulfillment of customer
needs.
Enter customer account information, notes and appointment
information into our customer billing and support software
applications.
Dealing with guests’ concerns in a professional, helpful and caring
manner.
Acts as a main figure in the reservation/ reception operation.
Taking reservations and checking people in & out
Upholding professional, friendly, efficient and effective work
composure.
Ensuring all the money behind the front desk stays safe and
concealed.
Ensuring all money for the front desk is accounted for and properly
managed.
Checking e-mail on an hourly basis and responding to any
inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.