2003
Computer Technician
Data Center College of The Philippines
Transitioned Manager | Virtual Assistant
My career trajectory is defined by a strong foundation in high-stakes retail management and a proactive transition into the digital workspace. I spent seven years as a Store Manager at Philippine Seven Corporation, where I was accountable for:
Driving Profitability: Developing and implementing sales strategies and optimizing inventory—a direct background in ROI-focused decision-making.
Client Satisfaction: Excelling at understanding and anticipating customer needs to build loyalty and increase sales.
Recognizing the shift to remote work, I undertook comprehensive training in Online Bookkeeping and Freelancing at FVA. This technical knowledge is currently applied by providing expert online chat support to FVA's acquisition team, effectively addressing student inquiries and managing client communication.
As a Virtual Assistant, I bring a potent combination of seven years of hands-on sales and customer service leadership with certified expertise in basic bookkeeping, data entry, and social media management. I am prepared to integrate immediately into your team, enhancing client satisfaction and measurably contributing to your business's bottom line.
My Skills and Competencies
Amazon Product Listing
Chat Support
SEO
Social Media Management
Data Entry
Certificates
My Experience and Education
2022
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Woflow
(Data Specialist)
• Structure merchant data for on-demand companies using advanced computer vision, machine learning, and proprietary tools.
• Support high-growth startups and leading food delivery platforms by delivering essential data infrastructure solutions.
• Leverage the Woflow Engine, an ML-powered task automation system, to enable businesses to efficiently create and maintain complex structured data at scale.
• Integrate seamlessly into existing workflows to handle job requests, ensuring the delivery of high-quality structured data.
• Meet industry-leading Service Level Agreements (SLAs) for data delivery.
January 2021
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March 2021
FVA- Filipino Virtual Assistant
(Chat Support)
• Support the acquisition team by managing interactions in the chat and comment sections on Facebook.
• Promptly and accurately respond to customer inquiries.
• Address customer concerns promptly.
• Engage with the audience to foster a positive brand image.
• Aim to drive user engagement.
• Deliver measurable results that contribute to customer acquisition and retention.
2020
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2022
Appen
(QA Analyst)
• Specialize in proofreading transcribed audio to ensure 100% accuracy
• Meticulous attention to detail and strong language skills
• Identify and correct errors to provide the highest-quality output
• Proofread transcribed audio to guarantee 100% accuracy
July 2020
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September 2020
AMZ A TO Z
(Amazon Product Lister)
• Managing and creating detailed online product listings
• Crafting compelling and accurate product descriptions
• Optimizing content for search engine visibility
• Ensuring listings are visually appealing and user-friendly
• Enhancing the online shopping experience
• Maximizing product visibility to drive sales.
2013
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2020
Philippine Seven Corporation
(Store Manager)
• 7 years of experience as a Seven Eleven Store Manager
• Successfully overseen daily store operations
• Maintained product assortment and display
• Managed inventory effectively
• Proven track record of hiring and training staff
• Delivered exceptional customer service
• Consistently met sales targets
•Drove year-over-year profitability
My Services
Amazon Product Listing
Product Listing - Manual Upload & Bulk Upload Fixation of Suppressed Listing Troubleshooting Listing Issues
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.