2013
Diploma in Tourism
ISIS Vincenzo Gioberti
More Info About Me
I have a 4 years experience in hospitality management. I am a very organised, responsible and hardworking person and very interested in exploring new things.
My Skills and Competencies
Social Media Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
2023
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2023
Hangout Resto Bauan
(Cashier)
-Respond to customer inquiries, issue receipts, and record customer suggestions.
-Tally money in the cash drawer at the beginning and end of each work shift.
-Managing transactions with customers using cash registers.
2021
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2021
Primo and Soleil Goodies
(Online Seller)
-Promoted products on facebook pages and word of mouth initiatives.
-Purchasing, marketing, advertising, inventory, costumer service, photography, writing descriptions, pricing, internet research, billing, packing and shipping, preparing reports and sales records.
-Constructed a strong base engaging with costumers in a sincere and understanding manner.
2013
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2017
Pantheon Hotels Rome
(Front Office Staff)
-Input costumer data into reservation software and make immediate updates to reflect room chargers.
-Drafted and maintained incident reports, daily activity logs and other documents requested by management.
-Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
-Performed bookkeeping activities such as balancing accounts and conducting nightly audits.
-Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
-Maintained files and records by implementing effective filing system that boosted efficiency and organisation.
-Responding to lead messages in a timely manner using our PMS as well as our email messaging system
-Developed vast knowledge of local area to provide guests with information about Dining options, arts, culture, tours and other entertainment
-Handled payment processing and provided costumers with receipts, invoice and proper bills and change.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.