2014
Business Administration majoring in Financial Management
Kalinga-Apayao State College
More Info About Me
Hey! I’m Carol, a reliable and resourceful Virtual Assistant and Social Media Manager based in the Philippines. With 8 years of leadership experience as a Branch Head in the lending industry, I bring a strong background in administrative support, financial monitoring, team management, and client relations. I now apply the same level of dedication, efficiency, and problem-solving expertise to providing high-quality virtual assistance and managing impactful social media strategies.
As a Virtual Assistant, I help with daily tasks like organizing schedules, managing emails, supporting customers, and keeping things running smoothly.
As a Social Media Manager, I help grow your online presence by making fun and interesting content, planning posts, checking results, and talking to your audience. I enjoy finding new trends, writing catchy captions, and helping brands connect with their followers.
"Whether it’s behind the scenes or online for the world to see, I’m here to lighten your load and help your business shine. Let’s team up and turn your goals into wins!"
My Skills and Competencies
Social Media Management
Email Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2023
Everfirst Loans Corporation
(Branch Head)
I started as a Loan Processor in the lending industry, assisting clients and developing strong customer service skills, and honing my skills in problem-solving. Over time, I gained experience in branch operations, including administrative tasks, client management expertise, financial reports, generating revenue, preparing daily and monthly reports, and marketing services through various channels.
As I progressed, I took on leadership roles, starting as an Officer-in-Charge before becoming a fully pledged Branch Head. I successfully managed a struggling branch, improving operations and increasing performance. Later, I handled the company's largest branch in South Metro Manila, where I grew the client base, exceeded revenue targets, and earned multiple awards.
My journey has strengthened my expertise in business operations, leadership, and problem-solving, allowing me to contribute to business growth and success.
2014
-
2015
Kintoman Rice Mill and Farm Supply
(Field Administrative Assistant)
I determined that my business role is to introduce our products to the market and manage relationships with dealers. I was responsible for daily collections, filing the invoices, handling doubtful accounts, checking dealer inventory, and processing order bookings. Additionally, I managed financial tasks, including bank transactions through depositing collected funds and check encashment to support business operations.
2013
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2014
Tabuk Multi-Purpose Cooperative
(On-the-Job Training)
During my college internship, I trained at the largest cooperative in our province, where I gained experience in administrative tasks. I updated invoices in the system and assisted customers with transactions like opening Savings, Time, and Fixed Deposits accounts. I also learned about loan procedures and provided administrative support. I received high grades for my performance during my work integrated learning.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.