2017
Bachelor of Science in Travel and Tourism management
STI College Munoz Edza
More Info About Me
Hi Partner For the past 4 years, Before joining Pro VA trainee I have gained valuable experience as a senior receptionist and trainee supervisor receptionist in two countries - Shanghai and Bahrain. In these roles, I developed strong leadership and project management skills. As a senior receptionist, I coordinated plans and workflows, while also providing exceptional customer service. As a trainee supervisor, I helped mentor and guide new staff, further strengthening my professionalism. These experiences have made me a well-rounded team player. I am adept at working collaboratively with others, as well as independently tackling tasks and projects. My core values of being helpful, efficient, and going the extra mile for customers have been integral to my success. This background has now prepared me to embark on a new career path as a professional virtual assistant. The leadership, coordination, and customer service expertise I've gained will allow me to hit the ground running in this role. I am excited to leverage my diverse skillset to provide exceptional support and service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2024
Splaza Suite Hotel
(Senior Restaurant Receptionist)
My role involves overseeing and coordinating the work of other waitstaff, as well as performing various tasks to enhance the overall dining experience for guests. Ensure excellent
customer service and satisfaction.
- Greeting customers warmly and making them feel welcome
- Actively listening to understand their needs and concerns
- Providing knowledgeable and helpful product recommendations
- Resolving any issues or complaints promptly and professionally
- Going above and beyond to exceed customer expectations
- Maintaining a positive, friendly, and helpful attitude at all times
-distribute incoming mail, packages, and deliveries
- Perform basic clerical duties such as photocopying, faxing, filing, and data entry
- Order office supplies and maintain inventory
- Assist with special projects and other administrative tasks
2019
-
2021
Yubaxian Sense 8 Chinese Restaurant
(Receptionist)
-Providing outstanding customer care at all times
- Greet customers warmly and with a positive attitude
-Answer and direct incoming phone calls, take messages, and transfer calls as appropriate
- Listen attentively to understand their needs and concerns
- Respond promptly and address issues in a timely manner
- Offer solutions that meet or exceed customer expectations
- Follow up to ensure customer satisfaction
- Maintain a professional, courteous, and helpful demeanor
- Continuously look for ways to improve the customer experience
-Schedule appointments and bookings maintain the office calendar
-Assist with special projects and other administrative tasks as needed
2017
-
2017
LBC Express Incorporation
(Customer Associate)
Responsible for providing excellent customer service
and support to clients to the logistics company. This role acts as the primary point of contact for
customers, handling inquiries, processing orders, and resolving issues in a timely and
professional manner.
- Respond to customer inquiries via phone, email, or chat in a friendly and knowledgeable
manner
- Process customer orders, shipments, and requests accurately and efficiently
- Troubleshoot and resolve customer issues or concerns, escalating complex problems as
needed
- Maintain detailed records of customer interactions and document resolutions
- Provide updates to customers on order status, delivery timelines, and any service disruptions
- Collaborate with internal teams to ensure customer needs are met
- Identify opportunities to improve customer experience and suggest process enhancements
- Adhere to all company policies, procedures, and quality standards
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.