2013
Bachelor of Science in Economics
University of the Philippines in the Visayas
More Info About Me
Hi! I am Carmina Santiago, an accomplished professional with years of diverse experience in executive support, project development, customer relations, government coordination, and administrative management. My career spans notable roles in national government service, corporate leadership, and community development. These experiences equipped me with the versatility, professionalism, and discipline essential for an effective Virtual Assistant.
With a strong foundation in executive report writing, inter-agency coordination, information analysis, and client communication, I bring a detail-oriented and solutions-driven approach to supporting leaders, teams, and organizations. I am highly experienced in handling confidential information, managing competing priorities, organizing workflows, and ensuring seamless day-to-day operations.
Throughout my professional journey, I have been recognized for my excellent organizational skills, critical thinking, strong work ethic, and the ability to perform efficiently in fast-paced and high-pressure environments. I take pride in delivering accurate, high-quality output while maintaining professionalism, integrity, and consistent productivity.
As a Virtual Assistant, I am committed to helping clients enhance productivity, strengthen relationships, and achieve strategic goals through reliable and proactive support.
My Skills and Competencies
Social Media Management
Travel Management
Data Entry
Calendar Management
Report Writing
E-mail Management
Confidential Document & Information Handling
Strong Written & Verbal Communication
Meeting/Conference Facilitation
Minutes-Taking
Certificates
My Experience and Education
2018
-
2025
Office of the President
(Desk Officer/Report Writer/Analyst)
Supports administrative, analytical, and inter-agency coordination functions to ensure efficient implementation of programs and policies. (Prepared high-level executive reports, conducted data collection, and performed in-depth information analysis. Coordinated with national government agencies to ensure smooth flow of communication and implementation of directives. Facilitated meetings, conferences, and inter-agency discussions. Prepared PowerPoint presentations and minutes of meeting. Managed confidential information and documents with discretion and professionalism.
2018
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2018
RiteMED
(Team Leader/Coordinator)
Oversees the performance, productivity, and operational activities of team members assigned to multiple pharmacies and drugstores. Ensures the achievement of sales targets, proper inventory management, and alignment with company strategies through effective leadership, communication, and field coordination.
2014
-
2017
Department of Social Welfare and Development - Regional Office 6
(Project Development Officer II)
Designed, implemented, and monitored livelihood and employment facilitation projects, as well as other development initiatives aimed at improving the economic well-being of marginalized communities. This position focused on livelihood generation, skills development, and community empowerment through effective project planning, coordination, and evaluation.
2013
-
2014
Transcom Worldwide Bacolod
(Customer Service Representative (Retention Agent))
Handled customer inquiries and resolved technical/service issues related to cable, phone, and internet services.
Retained customers considering service disconnection through effective problem-solving and negotiation.
Promoted and pitched value-added services and packages, contributing to account sales targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.