2016
Bachelor of Science in Hotel and Restaurant Management
ICCT Colleges Foundation Inc.
More Info About Me
I am a customer service professional from the Philippines with over two years of experience in the BPO industry, handling international accounts. I have specialized experience in managing travel, financial, and retail accounts. My role involves assisting customers through call, email and live chat, where I excel in providing timely and effective solutions. I am dedicated to ensuring customer satisfaction through excellent communication and problem-solving skills. With my background, I am adept at navigating diverse customer needs and fostering positive relationships across various cultures and time zones.
My Skills and Competencies
Customer Service/Support
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
WNS Global Services Philippines Inc.
(Senior Associate - Operations)
Handling both email and live chat in a blended support role involves managing two different types of communication channels simultaneously.
2023
-
2023
ResultsCX
(Customer Service Representative)
Managing inbound calls and providing exceptional support and assistance to customers, ensuring a positive experience and resolving any issues they may encounter.
2021
-
2022
Teletech
(Back Office Associate)
Responding to customer emails with detailed, well-thought-out solutions, ensuring all questions are answered comprehensively.
2017
-
2020
BonChon
(Guest Relation Specialist)
Ensure a positive dining experience through attentive service, efficient order management, and maintaining a clean and welcoming environment for guests.
My Services
Customer Service/Support
Provide assistance to customers with their inquiries and complaints related to a product/service, ensuring satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.