2007
Basic Computer Education
DASMARINAS COMPUTER LEARNING CENTER
More Info About Me
We are the right fit if you're looking for someone to help you with your business, whether with social media management, administrative tasks, or customer service. I am a customer service expert with seven years of experience as a customer service representative. I am also a Social Media Manager and an Amazon Virtual Assistant. I help clients with their social media accounts by creating valuable content, graphics, to customer engagements.
I am adaptable, dependable, and have excellent time management skills. I am a person who is enthusiastic, self-motivated, reliable, responsible, and hardworking. I am a mature team player who can adapt to any challenging situation. I can work well in a team setting and on my initiative.
My Skills and Competencies
Customer Service Expert
Amazon Product Research
Amazon Product Listing
Graphic Artist
Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
08/16/2016
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02/29/2022
RMS COLLECT IQOR COMPANY
(CUSTOMER SERVICE REPRESENTATIVE)
Responsible for taking inbound and outbound calls, customer care, trouble shootings, payment processing, customer retention. Upselling
2022
-
2022
Zenfi Travel
(Social Media Manager)
• Content Creation
• Graphic Design
• Hashtag research
• Engagements
• Reporting
• Content Scheduling
• Chat Support
• Blog creation
2022
-
2022
MP Creatives
(Social Media Manager)
• Graphic Design
• Hashtag research
• Engagements
• Content Creation
03/06/2020
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2023
OPTUM GLOBAL SOLUTIONS
(Appeals Representative)
• Inbound and outbound call handling Customer Service
• Data Entry
• Internet Research
• CRM handling
• Email management
• Chat Support
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service/Community Management
I will help you handle your customers' concerns, whether via phone calls, direct messages, email, or chat.
Testimonials
MP Creatives
Melai is a great worker. She's very skillful and when she doesn't understand how to do something, she immediately jumps in to find the answer!. She's a quick learner and I appreciate the professionalism