2007
Basic Computer Education
DASMARINAS COMPUTER LEARNING CENTER
Need Something Done? You’ve Got the One!
Hi! My name is Mela, and I’m an awesome and dependable VA mom from the Philippines.
If you’re looking for someone to help with your business—whether it’s social media management, administrative tasks, or customer service—look no further! You’ve found the perfect person to fill the role.
With over 7 years of experience as a Customer Service Representative for international telecommunications and healthcare accounts, I have honed my communication skills, especially in the English language. I treat my customers with compassion and professionalism, always ensuring that their concerns are resolved while providing comfort and a positive experience during our interactions.
I’m also a skilled Social Media Manager. I help clients manage their social media accounts by creating valuable content, designing graphics, and engaging with customers. I ensure that our content is always up to date, relevant, and relatable to our audience. I bring in new and unique visitors to the page, converting them into valuable customers.
I consider myself a lifelong learner and am always eager to acquire new skills, especially if they help enhance my craft. I am a fast learner, self-motivated, reliable, responsible, and hardworking. I am a mature team player who can adapt to any challenging situation. I work well both in a team setting and on my own initiative.
My Skills and Competencies
Facebook ads
calendar management
travel management
Customer Service Expert
Amazon Product Research
Amazon Product Listing
Graphic Artist
Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
03/06/2020
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2024
OPTUM GLOBAL SOLUTIONS
(Appeals Representative)
As an Appeals Representative and CSR I am responsible for managing a wide range of back-office operations to support the organization’s goals. My key responsibilities include:
Inbound and Outbound Communication: Handling both inbound and outbound calls to assist customers and resolve issues efficiently, ensuring a high level of customer satisfaction.
Research and Issue Resolution: Conducting thorough research on appeals, claims, and inquiries to resolve complex issues, providing accurate and timely solutions.
Data Entry and CRM Management: Accurately entering and maintaining customer data, ensuring all records are up-to-date within the CRM system for seamless tracking and follow-up.
Email Management: Managing and responding to customer emails, prioritizing requests, and ensuring that all communication is professional and responsive.
Customer Service Excellence: Offering high-quality customer service by addressing concerns, providing guidance, and ensuring customers feel heard and supported throughout their experience.
I work collaboratively with various teams to streamline processes, improve workflows, and contribute to the overall efficiency of the department.
2022
-
2024
Zenfi Travel
(Social Media Manager)
I manage the company’s social media accounts, ensuring a strong online presence and engagement across various platforms. My responsibilities include:
Content creation
Engagement
Customer service
Marketing
Content scheduling
Graphic design
In addition, I work as a travel consultant, assisting clients through the entire process, from inquiries to bookings, ensuring they have hassle-free and smooth transactions. I also create itineraries and coordinate with partner tour operators.
2022
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2022
MP Creatives (freelance)
(Social Media Manager)
I manage the company’s social media accounts, ensuring a strong online presence and engagement across various platforms. My responsibilities include:
Content Creation: Developing engaging and relevant content tailored to the target audience, including posts, graphics, videos, and stories, to drive brand awareness and customer engagement.
Community Engagement: Interacting with followers, responding to inquiries, and fostering a positive community by engaging with comments, messages, and discussions.
Product Promotion: Strategizing and executing product campaigns, promotions, and launches through social media platforms to drive sales and increase brand visibility.
Email Management: Overseeing email communication, including newsletters, promotional emails, and customer updates, ensuring content aligns with marketing campaigns and enhances customer experience.
Customer Support: Providing timely and helpful responses to customer queries via social media channels, ensuring a high level of satisfaction and addressing issues effectively.
Strategy Development: Creating and implementing social media strategies to align with company goals, increase engagement, and enhance brand reputation across multiple platforms.
Analytics and Reporting: Monitoring performance metrics, analyzing data, and preparing detailed reports to assess the effectiveness of campaigns, engagement rates, and overall social media performance.
08/16/2016
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02/29/2022
RMS COLLECT IQOR COMPANY
(CUSTOMER SERVICE REPRESENTATIVE)
Responsible for taking inbound and outbound calls, customer care, trouble shootings, payment processing, customer retention. Upselling
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service/Community Management
Customer Support: Providing timely and helpful responses to customer queries v
Facebook Ads
Create Facebook Ads I’ll design and set up ads that attract your target audience and drive results. Target Audience Res
Testimonials
MP Creatives
Melai is a great worker. She's very skillful and when she doesn't understand how to do something, she immediately jumps in to find the answer!. She's a quick learner and I appreciate the professionalism