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BSECE
New Era University
More Info About Me
Hi! I'm Carmela, a dedicated Virtual Assistant specializing in data entry, bookkeeping and executive support. With a strong background in workforce management and a keen eye for detail. I help businesses stay organized, efficient and financially sound.
I bring over a decade of experience in operations and analytics, ensuring accuracy, timeliness and professionalism in every task. Whether it's managing spreadsheets, handling financial records, or providing top-tier executive assistance, I thrive in making workflows smoother and business more productive.
If you're looking for a reliable and results-driven virtual assistant, let's connect!
My Skills and Competencies
Communication Skills
Organizational Skills
Event Planning
Financial Management
Intuit Quickbooks
Data Entry
Customer Service
Certificates
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My Experience and Education
2015
-
2025
Optum
(WFM Capacity Planner)
Analyze workforce data and trends to forecast staffing needs and optimize operational efficiency. Collaborate with cross-functional teams to align staffing strategies with business goals.
2014
-
2015
Afni
(Resolution Specialist)
Managed escalated customer interactions, providing effective resolution for grievances and concerns. Handled irate callers with professionalism, defusing tense situations and ensuring customer satisfaction. Worked closely with supervisors and other departments to address complex issues and implement solutions.
2011
-
2013
Teleperformance
(Technical Support Representative)
Provided high-quality technical support to customers for U-verse services, including internet, television, and phone services. Diagnosed and resolved complex technical issues related to equipment, connectivity, and service disruptions via phone and chat support. Guided customers through troubleshooting steps, ensuring a clear understanding of their technical problems and resolutions.
My Services
Bookkeeping
Meticulous bookkeeping: tracking finances, managing accounts, reconciling statements, and providing accurate reports.
Data Entry / Web Researcher
Data entry: inputting, organizing, and maintaining records with precision and efficiency to ensure data integrity.
Executive Assistant
Streamlined support: schedule management, task coordination, communication handling, and operational efficiency.