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Diplomat in Information Technology
Montessori College
More Info About Me
An individual who is driven, well-organized, and dedicated, with a strong emphasis on productivity, work excellence, and ongoing growth. Looking for a more demanding position/role in a fulfilling setting where I can help the organization thrive.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Ova Virtual
(Licensed Claims Specialist)
Consistently communicate with insurance company adjusters
via phone, email, and text to achieve a settlement within a mutually
acceptable range.
2019
-
2022
Probe
(Trainer)
•Training both new and existing messaging and voice experts
specializing in financial services.
• Handle refresher and upskilling of current LOBs (Voice, Messaging,
SMB, Case Management, and Management Team - including
Team Leaders, QAs and SME ensure process alignment and
coaching procedures).
• Formulate assessment and gauge learning.
• Handle fish bowling/Nesting, the role is to monitor and evaluate the
trainees based on their key performance indicators (KPIs) that were set.
• Evaluate the quality of calls and chats of the nesting agents to ensure
they are performing according to the standards of the company.
2015
-
2019
Valor Global
(Customer Finance Representative)
• Role is to assist customers with their queries regarding products,
services and billing-related issues. To provide excellent customer
service and at the same time make sure that their account is on
a current status.
• Role is to assist the agents in the entire production floor with their
questions about the account and how the system works.
• Role is to coach fish bowling agents, share knowledge and
strategies in call handling. QA’s their call and give feedback and
work on what they are struggling with.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.