2012
Bachelor of Science in Nursing
Manila Doctors College
More Info About Me
A Virtual Assistant with 11 years experience in various tasks specially on customer and client satisfaction. A tech savvy and problem solver that you can rely on. Enthusiastic and flexible individual with superior skills in both team based and independent capacities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Phone Animal LLC
(Data Entry Specialist)
Produced weekly and monthly lead generation reports using google sheets.
Performed regular back up and sheets clean up to ensure data preservation and accuracy.
Report performance trends from gathered data and propose solutions to improve call quality.
2022
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2024
Phone Animal LLC
(Quality Analyst)
Listens to call recordings and provide insight and solutions to operational management to maximize lead conversion and client satisfaction.
Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends.
Documenting quality issues. performance measures and quality improvements for management review.
2021
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2021
Phone Animal LLC
(Trainer (Real Estate))
Facilitate training for new hires on product related activities and/or processes and procedures.
Utilize training evaluations to ensure the training program effectively prepares associates for the job in preparation to meet performance and quality related goals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.