Blank
Bachelor of Business Administration
Naga College Foundation
More Info About Me
Amazing freelance virtual assistant providing practical administrative help, task management, schedule organization, and remarkable results. Client satisfaction and High-quality work is essential to me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2023
Concentrix Naga
(Customer Service Advisor)
As Representatives of the insurance business who work in customer service offer a crucial link between buyers and sellers of insurance policies. They are responsible for resolving any client inquiries and complaints. Also, they offer thorough information on the company's products, policies, and benefits eligibility. We are responsible for providing accurate information to the providers "Doctors" who are seeking general information about the patient's benefits and eligibility. We also cater to processing claims and appeal, investigate why the claim was denied, and what information is needed to complete the claim
2021
-
2022
Quantrics Enterprise Inc
(Customer Service / Sales Representative)
Describing new fees to customers. addressing client grievances. updating customer account information to maintain customer records. recommending prospective goods and services that would meet the demands of a customer. Answering inquiries about products and services and making suggestions about other information helps to draw in new clients. opens client accounts by logging account details. updates account data to maintain customer records.
2018
-
2021
Sutherland Global Services
(Customer Service Representative/ Retention Specialist)
Gathering information on trends in customer service. recording client complaints and responding to them. creating tactics to keep clients. important performance metrics for attrition and retention strategies. creating a counteroffer for a customer who wants a refund and providing alternatives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.