BS - Civil Engineering
Cebu Institute of Technology - University
I am Carl Patrick E. Tubianosa, 27 years old, married, and a proud father of two. I have 6 years of experience in customer service, with nearly 4 years dedicated to working in a web hosting company, where I honed my skills in WordPress, DNS, SSH, and WP CLI. Additionally, I have almost a year of experience as a virtual assistant, providing reliable support for various administrative tasks. My expertise also extends to social media management, lead generation, and navigating platforms like Go High Level. I’m passionate about helping businesses grow by combining technical knowledge with effective online strategies.
Cebu Institute of Technology - University
Served as the primary liaison between clients, the development team, and the CEO, managing edit requests, technical issues, and inquiries while ensuring clear communication of updates and tasks.
Developed WordPress websites for new and established authors, managed hosting servers, and handled email setup and troubleshooting.
Simplified technical concepts for non-technical audiences through presentations and demonstrations.
Handled customer support via email, calls, and live chat for website, email, and DNS issues.
Performed WordPress migrations, troubleshooting(SSH), email setup/migration, and website design using a builder tool.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Effortless website maintenance, including updates, security, backups, and performance optimization — so you can focus on