2017
Bachelor of Science in Accounting Technology
Notre Dame of Midsayap College
More Info About Me
Proficient and detail-oriented bookkeeper with experience in maintaining financial records, managing accounts, and ensuring accuracy in financial transactions. Adept at utilizing accounting software and performing reconciliations to guarantee precise financial reporting. Knowledgeable in preparing financial statements using Quickbooks, and managing invoices efficiently. Demonstrated ability to collaborate effectively with team members and external stakeholders to streamline processes and enhance overall financial performance. Seeking to leverage my experience in bookkeeping and commitment to accuracy in a dynamic organization.
My Skills and Competencies
Customer Service
Appointment Setting
Bookkeeping Expert
Data Entry
Certificates
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My Experience and Education
2023
-
2023
Digital Byte Financial Services
(Bookkeeper)
Inputting financial data into QuickBooks accurately, including invoices, bills, receipts, and other financial
transactions. Managing accounts payable by recording vendor invoices, ensuring bills are paid on time, and
reconciling vendor statements.
Handling accounts receivable by generating invoices, tracking payments, and following up on outstanding balances.
Regularly reconciling bank and credit card statements with QuickBooks records to ensure accuracy and identify
discrepancies.
Generating various financial reports (income statements, balance sheets, cash flow statements) using QuickBooks to
provide insights into the company's financial health.
2018
-
2024
Bank of the Philippine Islands
(Customer Service Representative)
Handled a high volume of customer inquiries through various channels, including phone, email, and in-person
interactions, maintaining an average satisfaction rating of 95%.
Assisted customers with a wide range of banking transactions, including deposits, withdrawals, loan applications,
account inquiries and confirming debit and credit memo transactions from clients’ accounts
Resolved customer complaints and concerns efficiently, reducing escalations through active listening, problem-
solving, and effective communication
Trained and mentored new customer service representatives, ensuring a smooth onboarding process and maintaining
a high level of service quality within the team.
2017
-
2018
Teleperformance Philippines
(Technical Support Representative)
Documented customer interactions, troubleshooting steps, and solutions accurately in the ticketing system, ensuring
comprehensive tracking of customer issues.
Demonstrated excellent communication skills by conveying technical information in a clear and concise manner,
enabling customers to understand and implement solutions effectively.
Maintained a high level of customer satisfaction by actively listening, empathizing with customers, and providing
personalized support.
Diagnosed and resolved technical issues promptly, achieving an average first-call resolution rate of 85% and
exceeding departmental targets.
My Services
Appointment Scheduling
Identifying prospect clients, engaging through both phone calls and texts , and securing appointments
Customer Service
Ensuring customer satisfaction and maintaining positive relationships between the company and its clients.
Data Entry
Efficiently and accurately inputting and managing data within a computerized database.
Bookkeeping
Full responsibility for managing the day-to-day accounts function ensuring Quickbooks Online is accurate and up to date.