2019
Bachelor of Science in Information Technology
Cavite State University - Don Severino Delas Alas Campus
More Info About Me
Dynamic and results-oriented professional with a demonstrated history of excellence in client success and technical support endeavors. Proficient in adeptly understanding and resolving customer concerns to foster satisfaction and optimize product performance. Eager to secure a stimulating role where I can deploy my prowess in client engagement, technical acumen, and collaborative aptitude to elevate customer experiences and propel organizational advancement.
My Skills and Competencies
Client and Customer Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Email Management
Project Management
Customer Service
Certificates
My Experience and Education
February 2023
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March 2024
Bossjob
(Client Success Representative)
Provided prompt and high-quality responses to client inquiries, demonstrating a deep understanding of their needs.
Monitored and analyzed client interactions via various channels to identify trends and areas for improvement.
Collaborated across departments to address client issues effectively, while also ensuring the integrity of job postings and candidate profiles on the platform.
October 2023
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January 2024
Bossjob
(Customer Support Representative)
Act as a frontline ambassador for the company, conveying professionalism and expertise in all interactions.
Utilize problem-solving skills to troubleshoot and address customer concerns promptly.
July 2022
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January 2023
Accenture Inc.
(Associate Software Engineer)
Contributed to functional development efforts by designing and implementing new features alongside the Development Team, while also maintaining and enhancing existing functionalities.
Conducted thorough testing procedures, including script construction and error documentation, to ensure the quality and integrity of software systems.
Provided comprehensive application support to end-users, addressing incidents and client requests through effective communication and problem-solving, while actively contributing to program improvement initiatives.
December 2019
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June 2022
Schneider Electric
(Customer Service Representative)
Ensured exceptional customer satisfaction by providing support for pre-sales and after-sales inquiries via multiple communication channels.
Managed customer complaints from registration to resolution, assisting with product selection and configuration, and making timely business decisions based on customer and company needs.
Identified and facilitated large sales opportunities while collaborating across teams to ensure every interaction delivered an optimal customer experience.
My Services
Client Success
Maximizing client satisfaction & retention through proactive support and personalized solutions.
Application Maintenance
Streamline, optimize, and enhance your application maintenance processes.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
Prompt, courteous, and efficient customer support for your satisfaction