2025
Bachelor of Arts in English Language Studies
City College of Angeles
✨ About Me
I’m a results-driven and creative Social Media Manager and General Virtual Assistant who’s passionate about helping brands and entrepreneurs grow their online presence. I specialize in creating engaging content, managing social media pages, and handling administrative tasks with efficiency and attention to detail.
I love turning ideas into strategies that connect, inspire, and convert. Beyond work, I’m a people-person who enjoys learning new tools, exploring creative trends, and making meaningful connections through digital storytelling.
My Skills & Expertise
What I Bring to the Table
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Experience
My Professional Journey
2021
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2024
Alorica
(Customer Service Representative | Mentor)
Handles inbound calls from T-Mobile customers, assisting with billing, account updates, and service inquiries. Provides accurate information, resolves issues efficiently, and ensures a positive customer experience. As a Mentor, supports and coaches Customer Service Experts to enhance performance, communication, and product knowledge while maintaining Alorica’s standards for quality service.
2019
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2021
Concentrix
(Fraud Specialist)
Handles calls from Capital One credit card customers to verify transactions and prevent fraudulent activity. Assists in identifying and resolving potential fraud or identity issues while ensuring account security. Provides accurate information, maintains confidentiality, and delivers excellent customer service in compliance with Concentrix and Capital One standards.
What I Offer
Helping You Focus on What Matters Most
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtuial Assistance
Managing admin tasks, inbox, schedules, and reports.
Brand Strategy Support
Assisting in campaigns that align with your goals.