2013
Bachelor of Science in Information Technology
Graduate at FEU Diliman
More Info About Me
I am computer savvy professional whose passion is providing quality works and services.
My focus is helping you with the things you don't have time to do so that your focus can be on building your business! And I am always learning - If I don't have the specific skill you need today, you can be sure I'll be ready to learn it quickly and efficiently so you can hire me tomorrow.
My Skills and Competencies
Customer Service
Social Media Manager
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
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2017
Concentrix
(Customer Service Representative)
Identify and provide customer's needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the tools provided
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Manage incoming call/s and perform outbound if needed
2017
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2021
Concentrix
(Planning & Schedulling, Real Time Analyst - Workforce Mangement)
Create all schedule base on given commit and demand by the client
Design an efficient/effective schedule to be used by the staff
Ensure compliance to schedule and manage all project deliverables and recommendation provided by the operation
Perform audit on various plans and tools used to plot schedule and ensure that same schedule reflect on production and client
Provide support to all current and new process given by client Prepare all required report for operation and client view
2022
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2022
Vitawerks
(Account Manager)
Actively engage and build relationships with existing and new pool of healthcare professionals ( HCPs ) and facilities
Manage open schedules and approved shifts between HCPs and facilities
Assist recruitment on onboarding new HCPs and facility
Handle all queries about shift requirements, rescheduling, cancelations, disputes and incidents thru inbound/outbound call and message
My Services
Customer Service
Assist customers in making cost-effective and correct use of a product or services.
Data Entry
Data entry usually involves extracting key facts from dense documents, compiling and updating databases, and converting
Social Media Manager
Social Media Manager is the person in an organization who is trusted with monitoring, executing, filtering, and measurin
Content Creator
Content creation is the contribution of information to any media for an end-user in specific contexts.