2005
Bachelor of Science in Business Administration
University of San Carlos
More Info About Me
I am a dedicated and results-driven customer service professional and virtual assistant with over 15 years of experience in the BPO industry and more than 4 years in remote, cross-functional roles. I specialize in delivering exceptional customer support, streamlining operations, and providing executive-level assistance across diverse industries, including e-commerce, telecommunications, and property management. I’m highly skilled in CRM systems, project coordination, lead generation, and digital tools that support business growth. With a proactive mindset, strong attention to detail, and a passion for efficiency, I help businesses scale while ensuring top-tier client satisfaction. I thrive in dynamic, collaborative, and remote-first environments.
My Skills and Competencies
Social Media Management
Bookkeeping Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2025
Spring Media Inc. – Colorado, USA (Remote)
(Executive Assistant | Project & Operations Coordinator)
Provided executive support to the CEO, helped scale the agency to 7-figure revenue, and managed cross-functional operations. Handled lead generation, calendar and inbox management, SOP creation, CRM (GoHighLevel), invoicing and collections, bookkeeping and social media coordination.
2022
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2024
Boss Divas Academy – Canada (Remote)
(Virtual Administrative Assistant (Part-Time))
Supported the CEO with customer service, webinar moderation, email and social media management, data tracking, lead prospecting, and payment/order tracking.
2022
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2023
Comdata France – Paris, France (On-site)
(Nissan UK Customer Service Agent)
Handled customer inquiries via phone, email, and chat. Provided assistance on topics such as warranty, dealerships, and roadside support. Updated customer records in internal systems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Specialist
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.