Hotel and Restaurant Services
St. Nicolas College of Business and Technology
Associate in Computer Technology
STI COLLEGE
Hi, my name is Carissa May Santiago I am 26 years old. With three years of experience as a laboratory secretary, I bring a wealth of multitasking skills and a keen eye for detail to my role as a virtual assistant.
My background in managing medical administration, including handling medical histories, laboratory results, and scheduling, has honed my ability to work efficiently and accurately under pressure.
I am adept at managing financial transactions, encoding stocks and revenue, and ensuring smooth operations in a fast-paced environment. My commitment to professionalism and excellence drives me to deliver top-notch service consistently. As a dedicated and detail-oriented professional, I am proficient in the latest techniques and software tools, always seeking ways to enhance my skills and knowledge for continuous improvement.
I am excited to bring my organizational skills, effective communication, and strong time management abilities to a dynamic team, contributing to its success and growth.
St. Nicolas College of Business and Technology
STI COLLEGE
In my last job, I encoded and organized patient lab results with professionalism and attention to detail, ensuring accurate data entry for future reference. I assisted patients during extraction procedures, prioritizing their comfort and managing financial transactions as the cashier. consistently upheld professionalism while performing various tasks, prioritizing excellent patient care and maintaining integrity and confidentiality in a medical setting. I creatively and professionally fulfilled my role, contributing to smooth operations by finding innovative solutions and completing tasks with diligence and efficiency.
Content Strategy Development: Develop and implement a comprehensive content strategy for the Facebook page, aligned with business goals and target audience interests.
Content Creation: Create and curate engaging and high-quality content, including posts, images, videos, and other multimedia formats, to maintain a consistent brand voice and tone.
Content Calendar Management: Manage the content calendar to ensure timely and consistent posting, scheduling posts for optimal engagement based on audience behavior and analytics insights.
Audience Engagement: Monitor audience engagement metrics, respond to comments, messages, and inquiries promptly and professionally, and foster meaningful interactions with followers to build community and loyalty.
Analytics and Optimization: Utilize analytics tools to track performance metrics, analyze data, and generate insights to optimize content strategy, improve reach, engagement, and overall performance.
Stay Updated with Trends: Stay informed about industry trends, social media best practices, and Facebook algorithm changes to adapt strategies and content accordingly for maximum impact.
Collaboration: Collaborate with internal teams such as marketing, design, and product development to align content with broader marketing campaigns, product launches, and brand initiatives.
Content Promotion: Explore and implement strategies to promote content effectively, including utilizing paid promotions, partnerships with influencers, and leveraging Facebook's advertising tools.
Content Optimization: Optimize content for SEO, accessibility, and mobile-friendliness, ensuring that content is easily discoverable and accessible to a wide audience.
Continuous Improvement: Continuously evaluate and iterate on content strategies based on performance data, feedback, and industry trends to drive continuous improvement and innovation.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.