2017
Bachelor of Secondary Education Major in English
Bulacan Agricultural State College
More Info About Me
Skilled at answering customer questions through phone, email, and chat, providing clear details about packages, pricing, and services to ensure a smooth experience. Experienced in managing event bookings, working with teams and vendors, and keeping customer records accurate while maintaining confidentiality. Consistently meets performance goals, handles pressure well, and builds strong relationships with customers to increase loyalty. Dedicated to providing excellent service, working well with other teams, and creating positive experiences for clients. Focused on delivering quality results and supporting company success.
Carissa Jane M. Vinculado
San Ildefonso Bulacan, Philippines
Freelancer
Expertise
Data Entry
Virtual assistant
Sales Consultant
Customer Service Representative
Online Bookkeeper
Cold Calling
Email Management
Processing Order
Telco Billing
Chat Support
Certificates
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My Experience and Education
2023
-
2025
STUDYIN
(Educational Sales Consultant)
Reach out to potential leads and follow up on previous interactions to build relationships, qualify leads, and move them through the sales funnel.
Input and update lead information, track interactions, and log sales activities, such as calls, emails, and appointment, to ensure accurate follow-up and communication.
2024
-
2024
PhotoBooth Square
(Part Time Virtual Assistant)
Respond to customer inquiries via email, phone, and chat, assisting with bookings, rescheduling, cancellations, and managing event details. Coordinate with teams and vendors for smooth execution. Organize customer records, process payments, handle invoicing, and manage administrative tasks to ensure efficient operations and high levels of customer satisfaction.
2023
-
2023
Canada Tax Reviews
(Tax Review Calling Agent)
Call potential leads to introduce products/services, qualify opportunities, and set up follow-ups to nurture leads through the sales process. Update customer information in HubSpot, respond to email and SMS inquiries promptly to address concerns, and forward leads to the appropriate department for the next steps.
2021
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2023
Teletech
(Customer Service Representative II)
Provide real-time chat support, handle customer inquiries, and resolve issues as a live agent or customer service representative. Assist with billing, upsell or soft sell products, and process orders accurately, ensuring customer satisfaction while managing invoicing and order changes efficiently.
2017
-
2018
Microlink Institute of Science Technology (MIST) and Vedasto R. Santiago High School
(Secondary School Teacher)
Managed a diverse classroom, adapting teaching strategies to meet individual needs and fostering a safe, supportive environment for academic and creative growth. Created engaging lesson plans to motivate students, and effectively managed classroom behavior by implementing consistent rules and consequences, ensuring a positive and productive learning atmosphere.
My Services
Virtual assistant
Let me handle the tasks, so you can focus on what matters! Efficient, tailored virtual assistance for a stress-free day.
Sales Consultant
Let me help boost your sales! Expert advice and tailored strategies to drive growth and elevate your business success.
Data Entry
Efficient and accurate data entry to keep your records organized and your business running smoothly and seamlessly.
Online Bookkeeper
Reliable online bookkeeping services to keep your finances organized, accurate, and up-to-date, so you can focus on grow
Customer Service Representative
Dedicated customer service representative offering prompt, professional support to resolve inquiries and ensure customer
Order Process
Efficient order processing to ensure timely and accurate fulfillment, providing a seamless experience for your customers
Billing
Accurate billing services to ensure timely invoicing, manage payments, and maintain financial clarity for your business.