2015
BS Computer Science
Virgen Milagrosa University Foundation
Your Remote Sidekick:
Greetings, I am Carina A. Lanorio, your potential Virtual Assistant, ready to seamlessly integrate into your digital world. My passion is to provide top-notch support, from managing schedules and reminders to handling data and facilitating communication. As a detail-oriented and adaptable individual, I thrive in dynamic environments and am committed to enhancing your productivity. Let's embark on a journey of streamlined operations and enhanced efficiency together. I'm here to make your life easier.
My Skills and Competencies
Adaptability
Multi-tasking
Flexibility
Problem-solving
Creativity
Certificates
My Experience and Education
2019
-
2023
Shop Now
(Social Media Manager)
- Online clothing store for men and women.
- Marketing page
2016
-
2020
Sutherland Global Services
(Kaspersky Lab Anti-Virus Technical Support Representative - Email)
- BPO
- Kaspersky Lab Anti-Virus
- Answering inquires, solving software issues and protecting customer's devices from any kinds of viruses.
2020
-
2022
Sutherland Global Services
(AT&T Technical Support Representative - Voice)
- BPO
- At&t Uverse
- Answering customer's inquiries and troubleshooting their Internet, landline and cable issues.
2022
-
2024
iQor Philippines
(Potpourri Group Inc . Order entry/Customer Service Representative - Voice)
- BPO
- Potpourri Group Inc.
- Placing orders over the phone and resolving customer's order issues.
My Services
Web Design/ Video and Graphic Design
Both graphic designers and video editors contribute to the creation of captivating and compelling visual content.
Project Management
Manage and monitor project's deadlines using Trello, Asana, Monday or Clickup
Calendar Management
Manage client's schedules, events or meetings using Google Calendar or Calendly
Inbox / Email Management
Prioritize and label emails according to urgency and importance
Travel Management
Book flights, hotels, car rentals, and create itineraries.
Meeting Management
Create a meeting bio and effective meeting notes
CRM MANAGEMENT
Store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketi
Social Media Management / Content Creation
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / General Research
To collect, organize, and analyze information for decision-making, analysis, and various other purposes.