2011
Bachelor of Science in Information Technology
STI College - Marikina
More Info About Me
Hi, I’m Caressa — your friendly and reliable Customer Service Representative.
With over 7 years of experience in customer support, I’ve learned that great service isn’t just about solving problems — it’s about listening, understanding, and making people feel heard.
Whether it’s through a call, chat, or email, I aim to create a smooth, respectful, and helpful experience every time. I remain calm under pressure, handle tough situations with empathy, and work diligently to turn challenges into effective solutions.
What I bring:
Strong communication and active listening skills
Patience and problem-solving, even with complex issues
A positive attitude and commitment to customer satisfaction
I believe in treating every customer the way I’d like to be treated — with care, honesty, and respect.
My Skills and Competencies
Search Engine Optimization (SEO)
Social Media Management
Data Entry
Content Writer
Certificates
My Experience and Education
2010
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2017
Lurova's Internet Cafe
(Owner)
I owned and managed a thriving computer shop. This experience allowed me to develop strong business management skills, a keen understanding of technology, and a commitment to customer satisfaction. Running the shop involved everything from troubleshooting hardware and software issues to providing excellent service and support to our customers. It was a rewarding journey that honed my technical proficiency and entrepreneurial spirit.
2017
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2023
Results Companies
(Customer Service Representative and Technical Support Representative)
I spent several years working as a Customer Service and Technical Support Representative for a telecommunications company. In this role, I had the opportunity to assist customers with a variety of issues, from troubleshooting technical problems to answering billing inquiries. I loved connecting with people, understanding their needs, and providing solutions that made a real difference in their day. This experience taught me the value of patience, empathy, and effective communication. It was incredibly fulfilling to help customers navigate their tech challenges and ensure they had the best possible service.
2023
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2023
Concentrix
(Chat Support)
As a Microsoft chat support representative, I had the pleasure of helping people solve their tech problems and make the most of their Microsoft products. I loved the challenge of troubleshooting issues and the satisfaction of making someone's day a little easier. This role taught me the importance of patience, clear communication, and a friendly approach. It was a rewarding experience that deepened my tech expertise and customer service skills.
07-2023
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05-2024
Shopee/ Tiktok
(Online Seller)
I handled everything from answering customer questions to posting products and making sure orders were packed and shipped on time. I also learned how to connect with buyers through social media, build trust, and keep them coming back by giving friendly and reliable service.
10-2024
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05-2025
Teleperformance
(Customer Service Representative)
I helped members with their concerns about their health plans—like checking coverage, explaining benefits, and guiding them through billing or claims. I made sure to listen patiently, respond clearly, and do my best to resolve their issues with care and empathy. My goal was always to make their experience as easy and reassuring as possible.
My Services
Customer Service Representative
I believe every customer deserves respect, kindness, and real support — and that’s exactly what I strive to give.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Search Engine Optimization (SEO)
Maximizing online visibility. Implementing strategies, optimizing content, and driving organic traffic.