2011
Bachelor of Science in Information Technology
STI College - Marikina
More Info About Me
Hello! My name is Caressa Amor Arrobang, but you can call me Caress. I'm from Marikina, Philippines.
I am transitioning from six years of experience in customer service and technical support to a career in data entry, SEO, and content writing. My unique background equips me with a set of skills and qualities that can provide substantial value to your business.
Despite being new to data entry, SEO, and content writing, my experience in customer service and technical support has given me transferable skills that are directly applicable. I am eager to learn, quick to adapt, and committed to bringing the same level of excellence to this new field as I have in my previous roles.
By leveraging my strong organizational abilities, attention to detail, and technical proficiency, I am confident that I can add significant value to your data entry, SEO, and content writing needs. I am excited about the opportunity to contribute to your team and help streamline your operations for greater efficiency and accuracy.
Thank you for considering my unique skill set and experience. I look forward to the opportunity to work with you.
My Skills and Competencies
Search Engine Optimization (SEO)
Social Media Management
Graphic Designer
Data Entry
Content Creator
Content Writer
Certificates
My Experience and Education
2023
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2023
Concentrix
(Chat Support)
As a Microsoft chat support representative, I had the pleasure of helping people solve their tech problems and make the most of their Microsoft products. I loved the challenge of troubleshooting issues and the satisfaction of making someone's day a little easier. This role taught me the importance of patience, clear communication, and a friendly approach. It was a rewarding experience that deepened my tech expertise and customer service skills.
2017
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2023
Results Companies
(Customer Service Representative and Technical Support Representative)
I spent several years working as a Customer Service and Technical Support Representative for a telecommunications company. In this role, I had the opportunity to assist customers with a variety of issues, from troubleshooting technical problems to answering billing inquiries. I loved connecting with people, understanding their needs, and providing solutions that made a real difference in their day. This experience taught me the value of patience, empathy, and effective communication. It was incredibly fulfilling to help customers navigate their tech challenges and ensure they had the best possible service.
2010
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2017
Lurova's Internet Cafe
(Owner)
I owned and managed a thriving computer shop. This experience allowed me to develop strong business management skills, a keen understanding of technology, and a commitment to customer satisfaction. Running the shop involved everything from troubleshooting hardware and software issues to providing excellent service and support to our customers. It was a rewarding journey that honed my technical proficiency and entrepreneurial spirit.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Search Engine Optimization (SEO)
Maximizing online visibility. Implementing strategies, optimizing content, and driving organic traffic.