2013
Diploma of Science in Computer Science
Montessori Professional College
More Info About Me
My name is Caramay Dinglasan. I am currently working as a Customer Service Representative and it is a remote job handling online reservation and E-vouchers. I previously worked as part of the Safety Operations Associate. I saw that you are looking for a General Virtual Assistant. I am now looking for an opportunity where I can put to good use what I have learned with this intensive training that I went through which is for focused on Business to business accounts, Lead Generation and Virtual Assistance and I am confident that I am the best fit.
Prior to working from home, I worked as a Technical Recruiter that does Outsourcing candidate's resumes and called them about their scheduled interview with different healthcare companies in the U.S
I have a strong background in
✓email management
✓social media management
✓administrative tasks
✓Data Entry
✓Personal/Virtual Assistance
✓Lead Generation
✓Web Development
✓CRM
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
01 August 2022
-
26 Dec 2024
The Chope Ptd. Lte.
(Customer Service Representative)
Answering tickets from diners regarding their concerns about their reservation at the restaurant, restaurant vouchers and with the deliveries
2022
-
2022
The Giving Tree Playschoo
(Virtual Assistant/Social Media Manager Part Time)
Answering inquiries for enrollment period, booking and shipping school documents and materials to be sent to students, Manage social media accounts for both Facebook and Instagram and other General Admin Tasks
2020
-
2022
IQVIA Solutions Operations Center Philippines
(Safety Operations Associate)
Doing Data Entry and Triage reports for Vaccines in the U.S for Moderna and doing Triage only for Jazz Pharmaceuticals.
2020
-
2020
Broadpath Healthcare Solutions
(Technical Recruiter (Remote Work))
Outsourcing candidate's CV for Customer Service Positions in Different Healthcare accounts in the United States, Reaching them out thru Call, text and E-mail about their upcoming schedule of interview,and also if they are interested to apply. We used CRM Salesforce, Monster Jobs and Indeed to look for the CVs of the applicants.
2018
-
2020
Conduent
(Customer Care Associate)
- Accommodates inquiries from providers/professionals
- Manages account claims related inquiries
- Provides member’s benefits and eligibility for their healthcare accounts
- Responsible for analyzing and resolving critical account related issues brought by the provider on their health account(benefits, eligibility and claims)
- Summarizes EOD (End of Day) reports to ensure seamless task accomplishment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.