2011
Bachelor of Science in Hotel and Restaurant Management
St. Paul University Dumaguete
More Info About Me
Meticulous, task-driven, dynamic, versatile and resourceful professional with valuable guest service and problem resolution expertise. Solid reputation of ensuring guest satisfaction. Highly developed organized skills; accustomed to maintaining high productivity level under heavy workload.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2022
Check Inn Pension Dumaguete City
(Front Office Supervisor)
-Supervise associates in their assigned job duties.
-Prepare operational and financial records for Manager to review.
-Provide outstanding services and ensure customer satisfaction.
-Address customer concerns and complaints promptly and professionally.
-Respond to customer needs and request in a timely manner.
-Manage incoming and outgoing mails and faxes.
-Plan and assign workloads for front office associates.
-Ensure associates follow company policies and operational procedures
-Evaluates the performance of associates and provide appropriate feedback.
-Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
2014
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2014
MS Deutschland Cruiseship
(Cabin Stewardess)
-Administered departmental paperwork and report procedures.
-Contributed at all other functions as directed by the Housekeeping Management.
-Adhered to the company standards regarding dress and appearance.
-Extended appropriate greeting greetings to all guests at every opportunity.
-Ensured assigned rooms neat and presentable daily.
-Performed inventory of room supplies.
-Checked guest occupancy and verified rooms when vacated.
-Efficiently monitored for damages of the room.
-Responded to all guest requests.
-Reported and followed-up on all maintenance issues.
2012
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2013
C & L Bay View Inn.
(Front Desk Officer)
-Received visitors as soon as they arrive at the office.
-Greeted, directed and announced them appropriately.
-Registered and processed guests and their assigned rooms.
-Answered incoming and outgoing phone calls.
-Received and sorted daily mails or deliveries.
-Updated calendars and scheduled meetings.
-Performed other clerical duties such as filing, photocopying, and faxing.
-Provided updated records of office expenses and costs.
-Ordered office supplies and kept inventory of stock.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.