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Information Technology
Microlink Institute of Science and Technology
More Info About Me
I am a customer service representative with 7 years experience in assisting customers regarding their billing, product specific details and basic troubleshooting. In 7 years, I have handled different accounts but more on B2B. I have handled website updates of clients. I can work remotely with minimal supervision. I have a dedication to learn and grow my career. Currently, I work as a part-timer in a BPO that handles Food Delivery account.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
TASKUS
(Customer Service Representative)
Assisting rider's inquiry about their live order, helping them to finding customer when there is a problem with the app.
2021
-
2021
Exact Star Subic Bay
(Customer Service Representative)
Placing and tracking customer's orders.
2016
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2021
Sykes Asia, Inc.
(Customer Service Representative)
Taking payments, billing explanation, updating customer's website, updating customer's information. Verifying customer's message to our suppliers to filter any spam message or bogus buyers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.